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Top positive review
Jul 3, 2023
Verified review
Garmin Forerunner 255.
I was looking for a replacement Garmin sports watch after my 735xt stopped working after 5 years of constant use and abuse. I researched the forerunner 255 and saw that the Edge Sports shop were offering this watch at a fairly competitive price, I ordered it and it arrived within 48hrs which was awesome. It's great and covers my usual sports of running, cycling (road & xc) and kayaking. It's great to know that you can buy Garmin products locally at a reasonable price from a reputable Sports store.
I have consistently found that no matter how quiet the shop is, there aren’t enough staff. The shop is very overcrowded with stock leaving very little room to move around. There’s no real order to the items and the shop is generally messy. The staff appear disinterested, dismissive and a little rude.
The shop is in a handy location and is rather shop locally. However I’ll not be back unless things improve.
Order placed online 15MARCH and still has not been received 23MARCH
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Mar 12, 2024
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I didn’t receive the item
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Answer by theedge-sports.com
Mar 14, 2024
Hello David,
I'm very sorry to hear this.
We received your order on the 5th March late in the afternoon and dispatched it the following day. A slight delay occurred by An Post however the tracking (which you should have received at the time of dispatch) shows it was delivered on the 8th March.
We were unaware there was an issue with your order until this review.
I have emailed you further details and also contacted the courier.
Kind Regards
Mar 1, 2024
Verified review
Not enough staff in store/ poor attitude.
I have consistently found that no matter how quiet the shop is, there aren’t enough staff. The shop is very overcrowded with stock leaving very little room to move around. There’s no real order to the items and the shop is generally messy. The staff appear disinterested, dismissive and a little rude.
The shop is in a handy location and is rather shop locally. However I’ll not be back unless things improve.
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Feb 6, 2024
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Issue with the order, no correspondence since
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Jan 31, 2024
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Great store but poor gift voucher process, but good customer service when query was raised.
Guys you got to move with the times.
You offer gift vouchers but expect the buyer to get to your store to collthe voucher- really??
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Dec 22, 2023
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Dec 20, 2023
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Super Team working at the Store. Very engaged and knowledgeable.
I have on occasion mentioned a particular product and potentially effort should be made to order it instore to prevent me and others going online. Personally, I prefer to support local business if I can get what I need so just a bit of feedback on that.
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Dec 19, 2023
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I was unable to enter my voucher code from SCAR adventure race when shopping online. I contacted customer service and they never replied. I still have the €50
Voucher unused
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Dec 8, 2023
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Great service, I had an issue with an online order and the staff were very proactive and helpful. The online system could be improved, size of runners is incorrect in some cases and filters are misleading.
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Dec 2, 2023
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They did want it said on the tin.
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Dec 2, 2023
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No experience, still waiting on delivery
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Nov 27, 2023
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Oct 26, 2023
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Oct 21, 2023
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Sep 25, 2023
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Voucher hasn't arrived 6 days and counting
Ordered a voucher as a birthday present. It's been over 6 working days and it still hasn't arrived. Why is it taking so long? I live in carrigaline. The edge shop is only a few miles from me. Shouldn't have taken more than 2-3 days? The birthday had come and gone. Won't be shopping in the edge again
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Answer by theedge-sports.com
Sep 27, 2023
Hi Cathal, sorry about this - we have genuinely made an error and totally missed this. So sorry about this. I tried to call you a couple of times this morning to explain and apologise. You would always get an order processed email when we have processed. I have searched but can not see any missed email from you. Best wishes and thanks for ordering from us.
Sep 12, 2023
Verified review
Delivery was fast. However not easy to find the product I wanted in the search / filter
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Answer by theedge-sports.com
Sep 13, 2023
Hi JoAnn, thanks for your feedback. The Mesh Bags are listed under the Swimming main header->Accessories->Bags
We do pay an external company a lot for the search bar functionality - but there are so many products sometimes the old fashioned search through the menus can work better
Aug 9, 2023
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Jul 17, 2023
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Very poor service
When advertising something for e-sale and taking the money....you dont hear anything of them. Only because i contacted them, after 9 attempts, thecwoke up realising this part is not available
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Answer by theedge-sports.com
Sep 14, 2023
Hi Xavier, thanks for the feedback and sorry that you ordered an old part that was unavailable - we did our best to check. We do not have a single email from you requesting information on your order, if you had emailed it would have helped to give you an update, as we receive a considerable amount of telephone calls at the moment.
Jul 13, 2023
Verified review
package was never recieved
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Answer by theedge-sports.com
Sep 14, 2023
Hi Chris, we processed your order same day, and orders to Canada at the moment take 2 weeks minimum, but can be longer. You left the review after one week - no chance for it to arrive by then.
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