theedge-sports.comReviews

: 744Excellent

4.74

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certified since: 1/19/2015
updated on: 6/25/2022
theedge-sports.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 1/19/2015
updated on: 6/25/2022
theedge-sports.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At theedge-sports.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for theedge-sports.com

148 verified reviews in the last 12 months

744 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Great customer service. Received a phone call to let me know part of order was out of stock. Received refund of the price difference quickly. Received the order the very next day. Excellent service would recommend and use Edge Sports again.
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the most relevant critical review


11 months ago
I ordered 2 wetsuits but they never had them in stock and after a week waiting for delivery I got a email informing me and refunding my money. Terrible website as it showed the items as clearly in stock when I ordered them. I would never buy from them again.
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Reviews for theedge-sports.com

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5 days ago
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23 days ago
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1 month ago
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2 months ago
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3 months ago
Shoes were perfect delivery could have been quicker
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3 months ago
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3 months ago
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3 months ago
My order for oofos sandal was taken funds taken 2 days later I received an email telling they hadn't got my model on stock very disappointing!
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Answer by theedge-sports.com
25 days ago
Hi Gary, sorry about this. Unfortunately these Oofos are not well labelled, it falls off very easily. When this happens, it can lead to a mistake whereby the product is sold out as the wrong item meaning the stock is wrong until the next stock take. We do our best to prevent these issues occurring. Apologies for this. Unfortunately due to the pandemic, Oofos stock is non-existent / can't be ordered either.
 Verified review
3 months ago 
Items not actually in stock, but in stock online? This is the third time.
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Answer by theedge-sports.com
25 days ago
Hi Christian, sorry about that - I can only see one order from you online but I think your experience relates to coming in store after seeing the Bike 7 / maintenance product showing as in stock online. Thanks for drawing our attention to this. Simon
 Verified review
8 months ago
Very disappointed that bike didn't come with pedals which wasn't very obvious on website but the response was very quick when I raised the issue. I would suggest the website should prompt you to the fact that something as basic as pedals are not included especially for casual cyclists like myself. Other than that very prompt delivery but could do with some assembly instructions again for casual cyclists.
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 Verified review
1 year ago
Everything came exactly as expected. It was a little slow an email to give estimated delivery date at start would be great. Better clarity on if item is in stock or if you need to wait for it to be delivered
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 Verified review
10 months ago
Good shop, great product and very knowledgeable personnel, but... answer the phone and respond to enquiries via your website option.
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Answer by theedge-sports.com
9 months ago
Thanks Jamie, understood, we still have room for improvement, we will get there. Thanks for understanding.
 Verified review
10 months ago
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Answer by theedge-sports.com
9 months ago
Thanks
 Verified review
11 months ago
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11 months ago
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11 months ago
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11 months ago
I ordered 2 wetsuits but they never had them in stock and after a week waiting for delivery I got a email informing me and refunding my money. Terrible website as it showed the items as clearly in stock when I ordered them. I would never buy from them again.
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Answer by theedge-sports.com
11 months ago
Hi Patrick, really sorry about this delay and then the final outcome. The team looked everywhere for the 2 kids wetsuits that you had ordered but although the stock showed 1, we had other colours showing -1 and the barcodes / labels easily fall off those items which has led to this problem as the stock system was wrong. Unfortunately, we had no alternative in those suits / that price point to offer you and as soon as every location was checked, the e-commerce team wanted to let you know as soon as possible that there was a problem that we could not fulfil the order. Best wishes.
 Verified review
11 months ago
Absolutely appalling. I paid €3451 for a bianchi road bike and I haven’t received it yet. When I ring up to enquire about it nobody is answering. Somebody actually picked up the phone and hung up. Robertbatterbee73@icloud.com
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Answer by theedge-sports.com
11 months ago
Hi Robert, Your review is more than a little unfair, especially given that we actually shipped your bike the day before it was due to ship by the original estimates. We also were in contact with you by email, and Kal had been in contact with you the week before. No one in the shop would pick up and hang up the phone, but it is a digital phone system, and occasionally a call can be dropped.
 Verified review
10 months ago
Ordered Monday the 6th September and a week has passed and still no order has arrived.Was told Friday the 10th September it was shipped and this was only after I enquired as to what was happening with the order.
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Answer by theedge-sports.com
9 months ago
Hi John Paul, I can see that we contacted you on 9th September to let you know that we had an issue with the exact pump ordered, but you must not have seen this email. Hoping all is OK now and you received the order long ago. Many thanks. Simon
 Verified review
9 months ago
Order has not yet arrived. And delivery info yet.
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Answer by theedge-sports.com
9 months ago
Hi Thomas, your order info is as follows, which would have been visible at the time of order (and by logging into your account on our website): Dispatch By: 11th October 2021 Delivery Date: 12th October 2021 I emailed you yesterday evening, not having seen your review, to inform you that we hoped to ship it by Wednesday 6th October - 5 days early ... Many thanks. Simon