theedge-sports.com
Reviews:

365 reviews in the last 12 months1,156 total reviews  

4.75
Excellent

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Top positive review

Jul 3, 2023
 Verified review
Garmin Forerunner 255. I was looking for a replacement Garmin sports watch after my 735xt stopped working after 5 years of constant use and abuse. I researched the forerunner 255 and saw that the Edge Sports shop were offering this watch at a fairly competitive price, I ordered it and it arrived within 48hrs which was awesome. It's great and covers my usual sports of running, cycling (road & xc) and kayaking. It's great to know that you can buy Garmin products locally at a reasonable price from a reputable Sports store.

Top negative review

Mar 1, 2024
 Verified review
I have consistently found that no matter how quiet the shop is, there aren’t enough staff. The shop is very overcrowded with stock leaving very little room to move around. There’s no real order to the items and the shop is generally messy. The staff appear disinterested, dismissive and a little rude. The shop is in a handy location and is rather shop locally. However I’ll not be back unless things improve.
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Reviews for theedge-sports.com

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5 days ago
 Verified review
Order placed online 15MARCH and still has not been received 23MARCH
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Mar 12, 2024
 Verified review
I didn’t receive the item
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Answer by theedge-sports.com
Mar 14, 2024
Hello David, I'm very sorry to hear this. We received your order on the 5th March late in the afternoon and dispatched it the following day. A slight delay occurred by An Post however the tracking (which you should have received at the time of dispatch) shows it was delivered on the 8th March. We were unaware there was an issue with your order until this review. I have emailed you further details and also contacted the courier. Kind Regards
Mar 1, 2024
 Verified review

Not enough staff in store/ poor attitude.

I have consistently found that no matter how quiet the shop is, there aren’t enough staff. The shop is very overcrowded with stock leaving very little room to move around. There’s no real order to the items and the shop is generally messy. The staff appear disinterested, dismissive and a little rude. The shop is in a handy location and is rather shop locally. However I’ll not be back unless things improve.
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Feb 6, 2024
 Verified review
Issue with the order, no correspondence since
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Jan 31, 2024
 Verified review
Great store but poor gift voucher process, but good customer service when query was raised. Guys you got to move with the times. You offer gift vouchers but expect the buyer to get to your store to collthe voucher- really??
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Dec 19, 2023
 Verified review
I was unable to enter my voucher code from SCAR adventure race when shopping online. I contacted customer service and they never replied. I still have the €50 Voucher unused
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Dec 2, 2023
 Verified review
No experience, still waiting on delivery
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Sep 25, 2023
 Verified review

Voucher hasn't arrived 6 days and counting

Ordered a voucher as a birthday present. It's been over 6 working days and it still hasn't arrived. Why is it taking so long? I live in carrigaline. The edge shop is only a few miles from me. Shouldn't have taken more than 2-3 days? The birthday had come and gone. Won't be shopping in the edge again
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Answer by theedge-sports.com
Sep 27, 2023
Hi Cathal, sorry about this - we have genuinely made an error and totally missed this. So sorry about this. I tried to call you a couple of times this morning to explain and apologise. You would always get an order processed email when we have processed. I have searched but can not see any missed email from you. Best wishes and thanks for ordering from us.
Sep 12, 2023
 Verified review
Delivery was fast. However not easy to find the product I wanted in the search / filter
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Answer by theedge-sports.com
Sep 13, 2023
Hi JoAnn, thanks for your feedback. The Mesh Bags are listed under the Swimming main header->Accessories->Bags We do pay an external company a lot for the search bar functionality - but there are so many products sometimes the old fashioned search through the menus can work better
Aug 9, 2023
 Verified review
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Jul 17, 2023
 Verified review

Very poor service

When advertising something for e-sale and taking the money....you dont hear anything of them. Only because i contacted them, after 9 attempts, thecwoke up realising this part is not available
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Answer by theedge-sports.com
Sep 14, 2023
Hi Xavier, thanks for the feedback and sorry that you ordered an old part that was unavailable - we did our best to check. We do not have a single email from you requesting information on your order, if you had emailed it would have helped to give you an update, as we receive a considerable amount of telephone calls at the moment.
Jul 13, 2023
 Verified review
package was never recieved
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Answer by theedge-sports.com
Sep 14, 2023
Hi Chris, we processed your order same day, and orders to Canada at the moment take 2 weeks minimum, but can be longer. You left the review after one week - no chance for it to arrive by then.
Jul 9, 2023
 Verified review

Order cancelled

I placed an order, it was shown as in stock. The order was cancelled.
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Answer by theedge-sports.com
Sep 14, 2023
Hi Pat, yes thanks for the feedback, there was an erroneous Jagwire brake casing product on the website, one of a few errors from our e-commerce provider Citrus Lime which we had not found.
Jun 28, 2023
 Verified review
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Jun 15, 2023
 Verified review
I have still not received my order.
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Answer by theedge-sports.com
Sep 14, 2023
Hi Vincent unfortunately the floating neoprene sunny strap disappeared had disappeared from stock. We kept searching, hence the delay. Apologies for this.
Jun 15, 2023
 Verified review

They sold me an unavailable product

They sold me a product, which according to the website was in stock, but they never shipped the product. I got no response when I sent an email and only after I called them and they said they would look into the matter and call me back, I got an email that my order would be cancelled and that they would give me the money back.
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Answer by theedge-sports.com
Sep 14, 2023
Hi Jan, sorry about this. The short cage derailleur had been put aside instead of the long cage / GS one but was waiting for verification. Unfortunately the long cage GS was not in stock as expected
Jun 1, 2023
 Verified review
no size i.e width on runners
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Answer by theedge-sports.com
Sep 14, 2023
Hi Jonathan, For any newer shoes, we do have the width advertised (if it is not standard). You had picked a really old shoe on our website, with one remaining size in it and it was missing on that so sorry about that. We do check before despatch if we believe there may be an issue which we did in your case.
May 6, 2023
 Verified review
Order was cancelled, without any communication from the shop.
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