theedge-sports.comReviews

Hi Thomas, your order info is as follows, which would have been visible at the time of order (and by logging into your account on our website): Dispatch By: 11th October 2021 Delivery Date: 12th October 2021 I emailed you yesterday evening, not having seen your review, to inform you that we hoped to ship it by Wednesday 6th October - 5 days early ... Many thanks. Simon

Thanks Jamie, understood, we still have room for improvement, we will get there. Thanks for understanding.

Thanks

Hi Ming no, unfortunately we have had many issues shipping to Singapore since the start of the pandemic. We are sorry for this inconvenience.

Hi Deughlan, I can see that these were delivered to you at 11.34 yesterday. Sorry that you were waiting 2 days longer than the estimate at checkout, which is way below our standards, but hopefully this is a successful resolution for you and you are now satisfied? Many thanks. Simon

Hi Patrick, really sorry about this delay and then the final outcome. The team looked everywhere for the 2 kids wetsuits that you had ordered but although the stock showed 1, we had other colours showing -1 and the barcodes / labels easily fall off those items which has led to this problem as the stock system was wrong. Unfortunately, we had no alternative in those suits / that price point to offer you and as soon as every location was checked, the e-commerce team wanted to let you know as soon as possible that there was a problem that we could not fulfil the order. Best wishes.