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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Please forward the product ordered and not a substitute if not agreed with customer.
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Dec 1, 2023
Verified review
Provide update on product when being shipped
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Answer by hubauer-shop.de/en/
Dec 1, 2023
We usually keep our customers informed for each step of their order.
We ll get back to you as soon as possible as per our info already sent to you.
Your HUBAUER Shop Team
Nov 28, 2023
Verified review
Faster shipping and better pricing..
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Nov 9, 2023
Verified review
Complicated to navigate in the webshop adding parts to the basket
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Sep 26, 2023
Verified review
A lot of konfirmationmail, informationmail etc but delivery took a big while
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Answer by hubauer-shop.de/en/
Sep 26, 2023
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review.
Your HUBAUER Shop Team
Aug 26, 2023
Verified review
Not suitable for multicountry ops
They require shipping country to be the same as invoicing country which is annoying.
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Jul 31, 2023
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Jul 25, 2023
Verified review
Communication and customer service
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Jul 25, 2023
Verified review
You could offer a quicker courier service
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Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for your feedback! We strive to provide great service to all our customers, so we appreciate your input.
Out of stock item was sold to me and the order processing and shipping was slow.
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Answer by hubauer-shop.de/en/
Jul 10, 2023
Thank you for taking the time to provide us with feedback about your experience. We appreciate your input and deeply value our customers. We strive to provide the best quality products and services, so we regret to hear that you were not completely satisfied with your purchase. However, we always put the customer first and do our best to ensure a positive shopping experience. Thank you again for sharing your thoughts with us.
Your HUBAUER Shop Team
May 25, 2023
Verified review
Product is not the best. Especially in the dark the lettering is not nice
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Apr 26, 2023
Verified review
Bonjour,
J'ai trouvé que passé commande était un peu compliqué. en plus, c'est après le paiement que vous demandez des documents au client. En ces temps de grandes arnaques, j'ai eu peur que vous n'honoriez pas la commande.
Mais finalement, tout s'est bien passé et j'ai bien reçu la commande; Je suis prête à en passer une autre
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your feedback and for taking the time to share it with us. We value our customer's satisfaction and we are glad to hear that your order went through. In the case of sensitive articles, the vehicle data is required, as BMW AG must match and program the article to the vehicle. Thank you again for choosing us, we hope you have a great day!
Best regards, Hubauer Online Shop
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