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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Product is not the best. Especially in the dark the lettering is not nice
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May 25, 2023
Verified review
Wrong item sent. Had to argue to get a refund
Awful customer service, awful communication. Pathetic experiance overall. Hubauer sent me the wrong item. I immediatly reached out to return the item. They tried to charge me a return fee despite the mistake being theres. Prior to purchasing they ignored multiple emails from me requesting information about other products and pricing on items. The pricing questions were due to the price being listed as "contact for price", I never received a price for any of the items.
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Answer by hubauer-shop.de/en/
Jun 5, 2023
Thank you for taking the time to share your feedback. We appreciate the time you took to purchase from our company and we apologize for any miscommunication or negative experiences that occurred throughout the process. Here at Hubauer, our goal is to provide the best possible customer service and experience, while offering competitive prices and high-quality items. We hope you can give us another chance in the future to make sure all your needs are met in a satisfactory way.
May 24, 2023
Verified review
no shipment 10 days efter the order.
no shipment 10 days after the order.
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Answer by hubauer-shop.de/en/
May 25, 2023
Thank you for sharing your experience with us. We always strive to make sure our customers receive their orders in a timely manner, and we apologize that you have not experienced that this time.
Thank you for bringing this to our attention.
Your Hubauer Team
Apr 26, 2023
Verified review
Bonjour,
J'ai trouvé que passé commande était un peu compliqué. en plus, c'est après le paiement que vous demandez des documents au client. En ces temps de grandes arnaques, j'ai eu peur que vous n'honoriez pas la commande.
Mais finalement, tout s'est bien passé et j'ai bien reçu la commande; Je suis prête à en passer une autre
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your feedback and for taking the time to share it with us. We value our customer's satisfaction and we are glad to hear that your order went through. In the case of sensitive articles, the vehicle data is required, as BMW AG must match and program the article to the vehicle. Thank you again for choosing us, we hope you have a great day!
Best regards, Hubauer Online Shop
Apr 26, 2023
Verified review
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Apr 25, 2023
Verified review
Je n'ai pas reçu ma commande malgré le fait que j'aie tour payé
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous sommes au regret de vous lire de telle sorte à ce jour quant à votre commande datant de mars et bien réceptionnée selon
l´historique et sans nouvelles de votre part depuis.
Nous espérons vous accueillir de nouveau prochainement dans notre Boutique.
Sincères salutations de l´Equipe HUBAUER Shop.
Apr 25, 2023
Verified review
SAV Honteux, suite à la commande d’une pièce qui ne s’adapte pas malgré le renseignement du vin, le sav m’informe que c’est une erreur de leur part. Il me propose de renvoyer la pièce, une fois réception faite de leur service, il m’informe qu’il n’y aura pas de remboursement car les frais de transport sont plus élevés que le prix de l’article soit 25€ (sachant que j’aurais pu modifier la pièce pour l’adapter) Très déçu, première et dernière commande
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous regrettons votre insatisfaction concernant votre réclamation.
Il serait en effet recommandable de mentionner le VIN dans votre prochaine commande afin d´éviter le genre de situation actuelle. Quant aux frais concernant le bon de retour une information vous a bien été adressée, soit 22,99€ actuellement pour tout retour en Europe selon les clauses du contrat.
L´article réclamé, d´un montant de 22,04€, nous avons adapté les 22,99€ et vous avons facturé 22,04€, soit 0,95€ en votre faveur.
Nous regrettons la situation actuelle et espérons néanmoins vous revoir dans notre boutique très prochainement.
Meilleures saluations de l´Equipe de la Boutique HUBAUER.
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