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hubauer-shop.de/en/ customer
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Apr 26, 2023
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For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days).
Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Péssimo serviço pós-venda, não recomendo. Enviaram 2x mal o kit que comprei, não se querem responsabilizar sendo que não é um erro de identificação das peças, expusemos a situação por e-mail várias vezes com fotografias a anexar e a solução foi deixar de responder e encerrar a reclamação. Não querem entender o problema respondendo coisas aleatórias. Pouco profissionais.
( nas fotos podemos ver, a primeira foi a peça que não pertence ao kit que comprei que é o do print na ultima foto. referencia na segunda fotografia que não consta no kit que comprei. )
Answer by hubauer-shop.de/en/
Mar 28, 2023
Sr. Cartaxo, obrigado por nos dar o seu feedback. Compreendemos que esta experiência não correspondeu às suas expectativas e pedimos-lhe desculpa por qualquer inconveniente causado. Na Hubauer, levamos a sério a satisfação do cliente, e estamos empenhados em fornecer um excelente serviço e produtos de qualidade.
Mais uma vez obrigado pelo seu sincero feedback.
hubauer-shop.de/en/ customer
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Jan 3, 2023
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I asked a question a week ago abd nobody cared to answer!!!
Answer by hubauer-shop.de/en/
Mar 3, 2023
Hello Mr. Najern, unfortunately we do not have any recent questions or orders from you that we can help you with.
Your last order was successfully delivered on November 2022.
Your Hubauer Team.
hubauer-shop.de/en/ customer
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Dec 10, 2022
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It has been 5 months and I have not received my order or had my emails returned with any information
Answer by hubauer-shop.de/en/
Mar 7, 2023
We ve been doing our utmost here and regret that the required part was finally not available at BMW. Despite the actual situation we look forward to seeing you soon in our Shop.
Your HUBAUER Shop Team.
hubauer-shop.de/en/ customer
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Dec 9, 2022
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El envío es súper lento....espero que en las próximas compras serán más puntuales
hubauer-shop.de/en/ customer
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Nov 27, 2022
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hubauer-shop.de/en/ customer
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Nov 25, 2022
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Very poor communication
Answer by hubauer-shop.de/en/
Mar 7, 2023
Hello Mr. Ryndak, please excuse the inconvenience with your order and the communication about it.
Your Hubauer Team
Hubauer accept orders and take your money when they have not got the item in stock. There is no communication and when you enquire about the status of your order, they just ignore you. If you are unlucky enough to encounter 'Ariane' you will be subject to negative attitude, unhelpfulness and unprofessional responses.
My future dealings with this company will be limited to items it is impossible to get elsewhere.
Answer by hubauer-shop.de/en/
Oct 6, 2022
Please excuse the inconvenience with your order.
All of our staff are always trying to do everything possible to make sure you receive your order .
Best regards
Hubauer Team
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