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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Bad article description and bad customer support.
I will never buy again on this shop and not recommend it to anyone.
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Answer by hubauer-shop.de/en/
Oct 6, 2023
Thank you for leaving your feedback. We greatly value our customer's opinions and are sorry to hear that your experience with the article description and customer support was not satisfactory. At Hubauer-Shop, we strive to provide the highest quality car parts and excellent customer service, as we understand these are important for our customers. We appreciate your honest feedback and will take it into consideration going forward.
Your HUBAUER Shop Team
Oct 11, 2023
Verified review
Not recommended for international business. Our company lost customers by doing business with Hubauer Germany.
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Oct 16, 2023
Verified review
Hi Da jeg ikke har modtaget mine varer efter 12 dage har jeg svært ved at give mere end 1 stjerne. Ulrik Vig
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Aug 5, 2023
Verified review
Unfortunately, the color of the ordered cap was wrong. I ordered black but it came blue
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Answer by hubauer-shop.de/en/
Aug 8, 2023
Thank you for taking the time to review your experience with us.
We hope you brought the problem to our attention and we were able to resolve it.
Hubauer Team
Aug 17, 2023
Verified review
Bad, a long time waiting for the shipment and my client is tired of waiting
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Answer by hubauer-shop.de/en/
Aug 17, 2023
Thank you for your feedback. We regret the delivery time. It may vary abroad.
Best regards,
Your Hubauer Onlineshop
Apr 6, 2023
Verified review
Delivery service has been diabolical. Still haven’t received the product
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Answer by hubauer-shop.de/en/
Apr 6, 2023
Thank you for your feedback. As already communicated via our customer portal, we regret very much that there is a delay in the delivery service. International, especially for customs shipments, the delivery can take up to 7 working days.
We hope, you will receive your good soon.
Best regards,
Hubauer Online-Shop
Apr 25, 2023
Verified review
Je n'ai pas reçu ma commande malgré le fait que j'aie tour payé
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous sommes au regret de vous lire de telle sorte à ce jour quant à votre commande datant de mars et bien réceptionnée selon
l´historique et sans nouvelles de votre part depuis.
Nous espérons vous accueillir de nouveau prochainement dans notre Boutique.
Sincères salutations de l´Equipe HUBAUER Shop.
Jul 22, 2023
Verified review
Order was cancelled without known reason.
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Answer by hubauer-shop.de/en/
Jul 24, 2023
Thank you for your feedback.
Your order was cancelled due to security concerns with the given payment method. A full refund was made and another method to pay was given.
May 24, 2023
Verified review
no shipment 10 days efter the order.
no shipment 10 days after the order.
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Answer by hubauer-shop.de/en/
May 25, 2023
Thank you for sharing your experience with us. We always strive to make sure our customers receive their orders in a timely manner, and we apologize that you have not experienced that this time.
Thank you for bringing this to our attention.
Your Hubauer Team
Jul 11, 2023
Verified review
shipping needs to be faster
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Answer by hubauer-shop.de/en/
Jul 12, 2023
Thank you for taking the time to share your feedback about our shipping. We value all customer feedback and take any comments into serious consideration when developing our service.
Your Hubauer Shop Team
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