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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Shipment arrived after a month and not after the expected three days. Contacted several times there was no conclusive feedback regarding the shipment. To return the piece purchased but which arrived late due to their partners' fault, I would have had to pay for the return.
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Answer by hubauer-shop.de/en/
Jan 4, 2024
Hello Mr. Nori, we appreciate your feedback and understand your concerns.
If you order on Christmas days, you should expect delays around this time.
Next time you can order with some more time in advance.
Hubauer Team
Jan 8, 2024
Verified review
Pièce reçue non conforme et refus de la reprendre sous prétexte qu'elle a été peinte uniquement pour mon véhicule.
Comme s'il n'existait qu'une seule voiture avec cette teinte. Service après ventre très très mauvais. A bannir
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Answer by hubauer-shop.de/en/
Jan 10, 2024
Nous vous remercions pour vos commentaires. Nous nous excusons pour le désagrément que vous avez subi avec la pièce. Chez Hubauer-Shop, nous accordons une grande importance à nos clients et mettons tout en œuvre pour que chaque pièce que nous fournissons soit de la plus haute qualité et réponde exactement aux normes OEM des véhicules BMW. Nous vous remercions pour votre commentaire et espérons avoir l'occasion de vous servir à l'avenir.
Cordiales salutations de
L´équipe de la Boutique HUBAUER
Oct 11, 2023
Verified review
They are fine, but they published a product for purchase on their website even though it is not available in their stock, after the order I received an email from them about the lack of the product and then I had to cancel the order, simply what is not in stock should not be published on the website.
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Answer by hubauer-shop.de/en/
Oct 11, 2023
Thanks for your feedback.
Hubauer Team
Aug 14, 2023
Verified review
Good quality products on a user-friendly site. However, the time between processing and shipping seemed to be extensive. Unfortunately, the packing that my order was shipped in was destroyed and had to be re-packed by the postal service. Thankfully my order arrived without damage.
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Oct 13, 2023
Verified review
Buying in Hubauer
I like the easy of doing the order and the stock availability. On the other hand, I do not like that hubauer charges the VAT to the users that are outside of EU, when doing the import in my case Colombia I have to pay again the IVA. You should check this part.
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Answer by hubauer-shop.de/en/
Oct 16, 2023
Thank you for your feedback! We are pleased to hear that you appreciate the convenience of ordering and our stock availability. We understand your concern about VAT charges, and we regret that this was not clearly explained to you. Our policy is to be transparent with our customers and provide them with all necessary information about taxes before purchase. We hope you will continue to be a valued customer of Hubauer-Shop.
Your HUBAUER Shop Team
Oct 16, 2023
Verified review
Purchase is quite a straight process and dispatch was in time.. maybe improve prices and also to have a faster delivery offs shpre without compromising the quality price ration
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Mar 20, 2024
Verified review
The part I ordered was not suitable to to the car although you presented it as it was. After the order cancelation you didnt suggest a suitable part.
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Sep 26, 2023
Verified review
Perfect but delivery could've been faster
Delivery could've been faster. Otherwise perfect. the shop kept me informed about the order at all stages of delivery.
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Answer by hubauer-shop.de/en/
Sep 26, 2023
Thank you for your review. We are pleased to hear that you are satisfied with the infos on your order throughout the delivery process. We value our customers' satisfaction and strive to provide a speedy delivery experience whenever possible. Thank you again for your feedback.
Your HUBAUER Shop Team
Sep 30, 2023
Verified review
Great customer service and price.
I likes that they asked for vinnr to deliver the correct part.
Shipping was slow.
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Answer by hubauer-shop.de/en/
Oct 2, 2023
Thank you for your rating
Hubauer Team
Apr 25, 2023
Verified review
Professional service. Follow up email on specific car model to ensure correct part!
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your kind feedback. We are pleased to hear that you received professional service and appreciate the follow up email. We understand how important it is to have the right parts for your car and strive to provide a high quality of service to all our customers. Our commitment is to always work hard so that our customers have the best experience possible. Thank you for choosing us! Looking forward to seeing you soon in our Shop again!
Your HUBAUER Shop Team
Aug 12, 2023
Verified review
Very good selection of parts, good prices. Delivery took too long.
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Answer by hubauer-shop.de/en/
Aug 14, 2023
Thanks for your kind feedback.
Apr 25, 2023
Verified review
Conforme à la commande.
Dans Les délais.
Très bien
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you for your review! We are delighted to hear that your order arrived on time and in accordance with what you ordered. Thank you again for your feedback.
Cordialement, Hubauer Online Shop
Thank you for your feedback. We are delighted to hear that the delivery of goods was on time. At our company, we strive to ensure that all orders are delivered as quickly and efficiently as possible. We value our customers' time and appreciate your positive review.
Aug 25, 2023
Verified review
Quick response and delivery
First time I buy.
Quick response and delivery!
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Oct 1, 2023
Verified review
Mini parts
The service and prices are excellent
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Answer by hubauer-shop.de/en/
Oct 2, 2023
Thank you very much for your positive feedback about our service and prices. We strive to offer only the best at Hubauer-Shop and are delighted that we could meet your expectations. We look forward to seeing you again soon.
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