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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
My item has been sitting in a DHL warehouse since 15th June, it is now 21st June.
No obvious way to enquire as to why or whether it will be delivered. Generic messages on help page saying stuff like “item postal address may have been illegible”. Nonsense, labels are printed.
Very disappointing.
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Answer by hubauer-shop.de/en/
Jun 23, 2023
Thank you for taking the time to provide your feedback.
According your trackingnumber the package was delivered on 21st.
The delivery time abroad may vary. So overall it took 7 days for oversea (14.-21.06.23)
Jul 4, 2023
Verified review
The shop shows that the products are online but actually they are not. After a few day I have contacted them because I haven't received the tracking. I got a reply back: products are not in stock. Your order will be refunded.
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Answer by hubauer-shop.de/en/
Jul 5, 2023
Thank you for taking the time to provide us with your feedback. We're sorry to hear that your experience did not meet your expectations. Here at our shop, we strive to maintain an accurate inventory count of our products to ensure that we can fulfill all orders promptly. Unfortunately, in this instance, it appears that our tracking system was not updated and the item was out of stock when you placed your order. We apologize for any inconvenience this may have caused and have already refunded your purchase as per our policy. Thank you again for bringing this to our attention so we may continually improve upon our services.
Your HUBAUER Shop Team
Aug 1, 2023
Verified review
2weeks to confirm they have no stock after order.
I ordered a part online and only 2 weeks later do they actually contact me to tell me they didn;t actually have it available in stock in the first place. very annoying delay. i hope the refund isn't as delayed.
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Answer by hubauer-shop.de/en/
Aug 3, 2023
Thank you for your review.
We regret that there were availability issues with your order. Unfortunately, it can happen that we got the information when calling off from the central warehouse, if items are currently not available anymore. We are very pleased that your refund has already been made and hope next time again a fast delivery to be able to perform.
Best regards,
Your Hubauer Online Shop
Jul 22, 2023
Verified review
1. Delivery was not as estimated. There was 6 days delay.
2. I bought 1 set of valve steam gaskets. 1 set is 24 pcs. I have received only 12 pcs. I the descriptio there was no exact number of seals.
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Answer by hubauer-shop.de/en/
Jul 24, 2023
Thanks for leaving us your feedback! We are sorry to hear that your order was delayed and that you did not receive the exact number of seals as indicated in the description. We re doing our utmost to ensure that our customers get the best service.
We appreciate your support and look forward to seeing you again in our shop.
Your HUBAUER Shop Team
Aug 10, 2023
Verified review
Your order website software is not ergonomic and easy to use.
The server is installed had a lot of delay reaction.Generaly is not easy to use.
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Answer by hubauer-shop.de/en/
Aug 11, 2023
Thanks for taking the time to leave a review. We are constantly striving to improve our customer experiences and will take your feedback into account.
Best regards,
Hubauer Onlineshop
Oct 5, 2023
Verified review
Bad article description and bad customer support.
I will never buy again on this shop and not recommend it to anyone.
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Answer by hubauer-shop.de/en/
Oct 6, 2023
Thank you for leaving your feedback. We greatly value our customer's opinions and are sorry to hear that your experience with the article description and customer support was not satisfactory. At Hubauer-Shop, we strive to provide the highest quality car parts and excellent customer service, as we understand these are important for our customers. We appreciate your honest feedback and will take it into consideration going forward.
Your HUBAUER Shop Team
Oct 11, 2023
Verified review
Not recommended for international business. Our company lost customers by doing business with Hubauer Germany.
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Oct 16, 2023
Verified review
Hi Da jeg ikke har modtaget mine varer efter 12 dage har jeg svært ved at give mere end 1 stjerne. Ulrik Vig
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Aug 5, 2023
Verified review
Unfortunately, the color of the ordered cap was wrong. I ordered black but it came blue
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Answer by hubauer-shop.de/en/
Aug 8, 2023
Thank you for taking the time to review your experience with us.
We hope you brought the problem to our attention and we were able to resolve it.
Hubauer Team
Aug 17, 2023
Verified review
Bad, a long time waiting for the shipment and my client is tired of waiting
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Answer by hubauer-shop.de/en/
Aug 17, 2023
Thank you for your feedback. We regret the delivery time. It may vary abroad.
Best regards,
Your Hubauer Onlineshop
Apr 25, 2023
Verified review
Je n'ai pas reçu ma commande malgré le fait que j'aie tour payé
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous sommes au regret de vous lire de telle sorte à ce jour quant à votre commande datant de mars et bien réceptionnée selon
l´historique et sans nouvelles de votre part depuis.
Nous espérons vous accueillir de nouveau prochainement dans notre Boutique.
Sincères salutations de l´Equipe HUBAUER Shop.
Dec 8, 2023
Verified review
The order is still waiting to move for more than 8 days...
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Jul 22, 2023
Verified review
Order was cancelled without known reason.
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Answer by hubauer-shop.de/en/
Jul 24, 2023
Thank you for your feedback.
Your order was cancelled due to security concerns with the given payment method. A full refund was made and another method to pay was given.
May 24, 2023
Verified review
no shipment 10 days efter the order.
no shipment 10 days after the order.
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Answer by hubauer-shop.de/en/
May 25, 2023
Thank you for sharing your experience with us. We always strive to make sure our customers receive their orders in a timely manner, and we apologize that you have not experienced that this time.
Thank you for bringing this to our attention.
Your Hubauer Team
Jul 11, 2023
Verified review
shipping needs to be faster
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Answer by hubauer-shop.de/en/
Jul 12, 2023
Thank you for taking the time to share your feedback about our shipping. We value all customer feedback and take any comments into serious consideration when developing our service.
Your Hubauer Shop Team
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