hubauer-shop.de/en/
Reviews:

661 reviews in the last 12 months4,182 total reviews  

4.71
Excellent

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Top positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Top negative review

11 days ago
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for hubauer-shop.de/en/

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Jul 25, 2023
 Verified review
Communication and customer service
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Jul 25, 2023
 Verified review
You could offer a quicker courier service
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Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for your feedback! We strive to provide great service to all our customers, so we appreciate your input.
Jul 25, 2023
 Verified review
Bad customer service.
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Jul 22, 2023
 Verified review
1. Delivery was not as estimated. There was 6 days delay. 2. I bought 1 set of valve steam gaskets. 1 set is 24 pcs. I have received only 12 pcs. I the descriptio there was no exact number of seals.
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Answer by hubauer-shop.de/en/
Jul 24, 2023
Thanks for leaving us your feedback! We are sorry to hear that your order was delayed and that you did not receive the exact number of seals as indicated in the description. We re doing our utmost to ensure that our customers get the best service. We appreciate your support and look forward to seeing you again in our shop. Your HUBAUER Shop Team
Jul 22, 2023
 Verified review
Order was cancelled without known reason.
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Answer by hubauer-shop.de/en/
Jul 24, 2023
Thank you for your feedback. Your order was cancelled due to security concerns with the given payment method. A full refund was made and another method to pay was given.
AM
anthony m.
copenhagen
Jul 8, 2023
 Verified review
Out of stock item was sold to me and the order processing and shipping was slow.
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Answer by hubauer-shop.de/en/
Jul 10, 2023
Thank you for taking the time to provide us with feedback about your experience. We appreciate your input and deeply value our customers. We strive to provide the best quality products and services, so we regret to hear that you were not completely satisfied with your purchase. However, we always put the customer first and do our best to ensure a positive shopping experience. Thank you again for sharing your thoughts with us. Your HUBAUER Shop Team
Jul 4, 2023
 Verified review
The shop shows that the products are online but actually they are not. After a few day I have contacted them because I haven't received the tracking. I got a reply back: products are not in stock. Your order will be refunded.
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Answer by hubauer-shop.de/en/
Jul 5, 2023
Thank you for taking the time to provide us with your feedback. We're sorry to hear that your experience did not meet your expectations. Here at our shop, we strive to maintain an accurate inventory count of our products to ensure that we can fulfill all orders promptly. Unfortunately, in this instance, it appears that our tracking system was not updated and the item was out of stock when you placed your order. We apologize for any inconvenience this may have caused and have already refunded your purchase as per our policy. Thank you again for bringing this to our attention so we may continually improve upon our services. Your HUBAUER Shop Team
Jul 3, 2023
 Verified review
Misleading advertising led to me paying for an item that had to be cancelled. The change in exchange rates between order and cancellation cost me a lot of money.
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Answer by hubauer-shop.de/en/
Jul 4, 2023
Thank you for taking the time to review our services. We're sorry to hear that our advertising was misleading in your case, and we understand the frustration this has caused. We appreciate your feedback and will use it to help us improve our services for all of our customers.
Jun 21, 2023
 Verified review

Where is my item? Undelivered

My item has been sitting in a DHL warehouse since 15th June, it is now 21st June. No obvious way to enquire as to why or whether it will be delivered. Generic messages on help page saying stuff like “item postal address may have been illegible”. Nonsense, labels are printed. Very disappointing.
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Answer by hubauer-shop.de/en/
Jun 23, 2023
Thank you for taking the time to provide your feedback. According your trackingnumber the package was delivered on 21st. The delivery time abroad may vary. So overall it took 7 days for oversea (14.-21.06.23)
May 25, 2023
 Verified review
Product is not the best. Especially in the dark the lettering is not nice
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May 25, 2023
 Verified review

Wrong item sent. Had to argue to get a refund

Awful customer service, awful communication. Pathetic experiance overall. Hubauer sent me the wrong item. I immediatly reached out to return the item. They tried to charge me a return fee despite the mistake being theres. Prior to purchasing they ignored multiple emails from me requesting information about other products and pricing on items. The pricing questions were due to the price being listed as "contact for price", I never received a price for any of the items.
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Answer by hubauer-shop.de/en/
Jun 5, 2023
Thank you for taking the time to share your feedback. We appreciate the time you took to purchase from our company and we apologize for any miscommunication or negative experiences that occurred throughout the process. Here at Hubauer, our goal is to provide the best possible customer service and experience, while offering competitive prices and high-quality items. We hope you can give us another chance in the future to make sure all your needs are met in a satisfactory way.
May 24, 2023
 Verified review

no shipment 10 days efter the order.

no shipment 10 days after the order.
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Answer by hubauer-shop.de/en/
May 25, 2023
Thank you for sharing your experience with us. We always strive to make sure our customers receive their orders in a timely manner, and we apologize that you have not experienced that this time. Thank you for bringing this to our attention. Your Hubauer Team
Apr 26, 2023
 Verified review
Bonjour, J'ai trouvé que passé commande était un peu compliqué. en plus, c'est après le paiement que vous demandez des documents au client. En ces temps de grandes arnaques, j'ai eu peur que vous n'honoriez pas la commande. Mais finalement, tout s'est bien passé et j'ai bien reçu la commande; Je suis prête à en passer une autre
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your feedback and for taking the time to share it with us. We value our customer's satisfaction and we are glad to hear that your order went through. In the case of sensitive articles, the vehicle data is required, as BMW AG must match and program the article to the vehicle. Thank you again for choosing us, we hope you have a great day! Best regards, Hubauer Online Shop
Apr 26, 2023
 Verified review
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Apr 25, 2023
 Verified review
SAV Honteux, suite à la commande d’une pièce qui ne s’adapte pas malgré le renseignement du vin, le sav m’informe que c’est une erreur de leur part. Il me propose de renvoyer la pièce, une fois réception faite de leur service, il m’informe qu’il n’y aura pas de remboursement car les frais de transport sont plus élevés que le prix de l’article soit 25€ (sachant que j’aurais pu modifier la pièce pour l’adapter) Très déçu, première et dernière commande
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous regrettons votre insatisfaction concernant votre réclamation. Il serait en effet recommandable de mentionner le VIN dans votre prochaine commande afin d´éviter le genre de situation actuelle. Quant aux frais concernant le bon de retour une information vous a bien été adressée, soit 22,99€ actuellement pour tout retour en Europe selon les clauses du contrat. L´article réclamé, d´un montant de 22,04€, nous avons adapté les 22,99€ et vous avons facturé 22,04€, soit 0,95€ en votre faveur. Nous regrettons la situation actuelle et espérons néanmoins vous revoir dans notre boutique très prochainement. Meilleures saluations de l´Equipe de la Boutique HUBAUER.
Apr 6, 2023
 Verified review
Delivery service has been diabolical. Still haven’t received the product
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Answer by hubauer-shop.de/en/
Apr 6, 2023
Thank you for your feedback. As already communicated via our customer portal, we regret very much that there is a delay in the delivery service. International, especially for customs shipments, the delivery can take up to 7 working days. We hope, you will receive your good soon. Best regards, Hubauer Online-Shop
Mar 27, 2023
 Verified review
Warranty service at the worse, i got a odre from you and the tailight i got from you have some problems water in rear lights, and because is not a BMW / workshop there did the work i have no Warranty so now i have a brand new talligt and condensation problems
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Answer by hubauer-shop.de/en/
Mar 28, 2023
Hello Mr. Weifenbach, There are company terms and policies regarding warranties that we must follow. Thank you for your understanding. Your hubauer team.