I bought 3 new fuel injectors from them (303€ each) that I couldn't find anywhere else in Europe because of the BMW low supply rip-off tactic. The official dealship service in Greece wanted to charge 450-500€ for each one at the time.
Very satisfied from Hubauer to be honest. Thanks to them I managed to save quite a bit of money. I placed the order and I was quickly informed they weren't in stock so I agreed to wait because I wasn't in a hurry. They were helpful and quick to answer emails. I received them 3 months later. Well packaged. They even offer package insurance for a small cost which I think is worth it if the delivery is far away. The parts price went up soon after due to high demand but they still only charged me the initial price when I placed the order.
Professional shop. Positive experience. Would buy again.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
For starters, quit cooperstion with paypal as they don’t accept creditcards. The same card I payed with before at Hubauer.
Great store poor partners.
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Verified review
Nov 16, 2022
Bonjour,
J'ai été un peu déçu par vos prestations, notamment par le fait que j'ai effectué deux commandes consécutives le même jour à environ 1 heure d'intervalle.
Je vous ai écris pour vous demander s'il vous serait possible de grouper mes deux commandes pour ne payer qu'une fois les frais de port mais vous avez refusé.
Hubauer accept orders and take your money when they have not got the item in stock. There is no communication and when you enquire about the status of your order, they just ignore you. If you are unlucky enough to encounter 'Ariane' you will be subject to negative attitude, unhelpfulness and unprofessional responses.
My future dealings with this company will be limited to items it is impossible to get elsewhere.
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Answer by hubauer-shop.de/en/
Oct 6, 2022
Please excuse the inconvenience with your order.
All of our staff are always trying to do everything possible to make sure you receive your order .
Best regards
Hubauer Team
Verified review
Aug 30, 2022
hinnoissa ja asiakaspalvelussa
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Verified review
Aug 25, 2022
As always they are good. However the delivery of this item was a little slower than usual.
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Verified review
Jul 20, 2022
The incorrect item was listed as suitable for my model which was disappointing.
They allowed me credit for it once sent back but I ordered from elsewhere in the meantime as I didn’t want to risk another error.
Customer service were quick to respond.
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Answer by hubauer-shop.de/en/
Jul 21, 2022
We are sorry that you had a negative experience with our store.
Please contact us via our homepage.
We will follow up the situation immediately.
Verified review
Jun 21, 2022
Got a lot of parts, but long shipping times.
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Verified review
May 25, 2022
Products not in stcok
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Answer by hubauer-shop.de/en/
Jul 2, 2022
We are sorry that you have had a negative experience with our shop. Please contact us via our homepage (contact form).
https://livezilla.hubauer-shop.de/chat.php?v=2&linkid=NmQ5MTM3ZmU1ZTgxNzk4MDkzYzhiM2QwZmQ2NTg1ZjY_
Die Liferzeiten,die bei der Bestellung angegeben wurden,waren nicht angehalten und die Lieferung kam jedoch 1Woche später. Bei der ersten Bestellung war auch so.
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Verified review
Apr 28, 2022
🤮🤮🤮🤮
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Verified review
Apr 27, 2022
Leider konnte ich keinen persönlichen
Ansprechpartner erreichen.
Alles wird nur elektronisch abgewickelt.
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Apr 26, 2022
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Verified review
Apr 26, 2022
Die Verrechnen Mehrwertsteuer 19% von Deutschland und 8% von Schweiz keine Preise unterschiedlich von bmw Vertreter sogar billiger beim bmw Schweiz
I ordered product and payed it and after one week you tell me that I should give you more 200euros for delivery - its crazy
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Verified review
Apr 14, 2022
The information was misleading I thought it was a kit of sun blinds but it was just one
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Verified review
Mar 29, 2022
terrible logistics just terriible
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Verified review
Mar 29, 2022
Item was not delivered to me. Have proof it was delivered to wrong address. Hauber does not care and will not make it right on a €83 order. Really a shame as they have a good selection and previous orders were delivered
correctly. Not sure why they think a customer who placed precious orders for €468 and €222 would try to scam them on the €83 euro one but they do
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Verified review
Mar 29, 2022
Item was not delivered to me. Have proof it was delivered to wrong address. Hauber does not care and will not make it right on a €83 order. Really a shame as they have a good selection and previous orders were delivered
correctly. Not sure why they think a customer who placed precious orders for €468 and €222 would try to scam them on the €83 euro one but they do
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