hubauer-shop.de/en/
Reviews

: 3,852Excellent

4.70

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Reviews for hubauer-shop.de/en/

816 verified reviews in the last 12 months

3,852 total reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

hubauer-shop.de/en/ customer
Apr 26, 2023
 Verified review
For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days). Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.

Top negative review

hubauer-shop.de/en/ customer
Mar 1, 2023
 Verified review
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.

Reviews for hubauer-shop.de/en/

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hubauer-shop.de/en/ customer
6 days ago
 Verified review

Perfect but delivery could've been faster

Delivery could've been faster. Otherwise perfect. the shop kept me informed about the order at all stages of delivery.
Answer by hubauer-shop.de/en/
6 days ago
Thank you for your review. We are pleased to hear that you are satisfied with the infos on your order throughout the delivery process. We value our customers' satisfaction and strive to provide a speedy delivery experience whenever possible. Thank you again for your feedback. Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
2 days ago
 Verified review
Great customer service and price. I likes that they asked for vinnr to deliver the correct part. Shipping was slow.
hubauer-shop.de/en/ customer
Sep 18, 2023
 Verified review
Order and payment went easy.
hubauer-shop.de/en/ customer
6 days ago
 Verified review
A lot of konfirmationmail, informationmail etc but delivery took a big while
Answer by hubauer-shop.de/en/
6 days ago
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review. Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
6 days ago
 Verified review
hubauer-shop.de/en/ customer
Aug 14, 2023
 Verified review
Good quality products on a user-friendly site. However, the time between processing and shipping seemed to be extensive. Unfortunately, the packing that my order was shipped in was destroyed and had to be re-packed by the postal service. Thankfully my order arrived without damage.
hubauer-shop.de/en/ customer
Aug 12, 2023
 Verified review
Very good selection of parts, good prices. Delivery took too long.
Answer by hubauer-shop.de/en/
Aug 14, 2023
Thanks for your kind feedback.
hubauer-shop.de/en/ customer
Aug 25, 2023
 Verified review

Quick response and delivery

First time I buy. Quick response and delivery!
hubauer-shop.de/en/ customer
Aug 17, 2023
 Verified review
Fast delivery but expensive
Answer by hubauer-shop.de/en/
Aug 18, 2023
Thanks for your feedback.
EK
Edmond K.
Prizren/Kosovo
Aug 25, 2023
 Verified review
hubauer-shop.de/en/ customer
Aug 21, 2023
 Verified review
hubauer-shop.de/en/ customer
Aug 10, 2023
 Verified review
Your order website software is not ergonomic and easy to use. The server is installed had a lot of delay reaction.Generaly is not easy to use.
Answer by hubauer-shop.de/en/
Aug 11, 2023
Thanks for taking the time to leave a review. We are constantly striving to improve our customer experiences and will take your feedback into account. Best regards, Hubauer Onlineshop
hubauer-shop.de/en/ customer
Aug 26, 2023
 Verified review

Not suitable for multicountry ops

They require shipping country to be the same as invoicing country which is annoying.
hubauer-shop.de/en/ customer
Jul 25, 2023
 Verified review
Easy searching for parts
Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for the feedback! We really appreciate you taking the time to share your experience with us.
hubauer-shop.de/en/ customer
Jul 29, 2023
 Verified review
hubauer-shop.de/en/ customer
Jul 25, 2023
 Verified review
hubauer-shop.de/en/ customer
Jul 25, 2023
 Verified review
hubauer-shop.de/en/ customer
Jul 25, 2023
 Verified review

Damaged parts arrived, No resolution offered

I purchased some genuine BMW parts from Germany to save some money, However it has ended up far more expensive than buying from uk The parts I received were damaged in transit, I didn’t want to return the items and have another set sent because of the import duties I have to pay each time. It would have been far cheaper to have the parts repainted in the uk. All attempts to resolve the issue were shut down rather rudely and was only offered €60 to compensate me. The cost to repaint was €200 And the import duties was €220 This is the reason I wanted to repaint rather than have a new set sent The whole exercise has cost me more than it would have done purchasing from uk And a lot more stress and time wasted
Answer by hubauer-shop.de/en/
Jul 25, 2023
Thank you for your detailed feedback. Here at Hubauer-Shop, we strive to be the best supplier of genuine BMW parts from Germany, and we always want customers to be happy with their purchase and experience. We are sorry that the parts you received were damaged in transit, and we understand why you did not want to return them.
hubauer-shop.de/en/ customer
Jul 3, 2023
 Verified review
Misleading advertising led to me paying for an item that had to be cancelled. The change in exchange rates between order and cancellation cost me a lot of money.
Answer by hubauer-shop.de/en/
Jul 4, 2023
Thank you for taking the time to review our services. We're sorry to hear that our advertising was misleading in your case, and we understand the frustration this has caused. We appreciate your feedback and will use it to help us improve our services for all of our customers.
hubauer-shop.de/en/ customer
Jul 26, 2023
 Verified review
Website behaves strangely - certain items are available until you login, and then suddenly unavailable once you login. When asked why, staff was unwilling to explain these discrepancies - the informed that the item was 'out of stock' which conflicts with what their site indicated before logging in.