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Top positive review
hubauer-shop.de/en/ customer
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Apr 26, 2023
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For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days).
Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Delivery could've been faster. Otherwise perfect. the shop kept me informed about the order at all stages of delivery.
Answer by hubauer-shop.de/en/
6 days ago
Thank you for your review. We are pleased to hear that you are satisfied with the infos on your order throughout the delivery process. We value our customers' satisfaction and strive to provide a speedy delivery experience whenever possible. Thank you again for your feedback.
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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2 days ago
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Great customer service and price.
I likes that they asked for vinnr to deliver the correct part.
Shipping was slow.
hubauer-shop.de/en/ customer
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Sep 18, 2023
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Order and payment went easy.
hubauer-shop.de/en/ customer
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6 days ago
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A lot of konfirmationmail, informationmail etc but delivery took a big while
Answer by hubauer-shop.de/en/
6 days ago
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review.
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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6 days ago
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hubauer-shop.de/en/ customer
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Aug 14, 2023
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Good quality products on a user-friendly site. However, the time between processing and shipping seemed to be extensive. Unfortunately, the packing that my order was shipped in was destroyed and had to be re-packed by the postal service. Thankfully my order arrived without damage.
hubauer-shop.de/en/ customer
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Aug 12, 2023
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Very good selection of parts, good prices. Delivery took too long.
Your order website software is not ergonomic and easy to use.
The server is installed had a lot of delay reaction.Generaly is not easy to use.
Answer by hubauer-shop.de/en/
Aug 11, 2023
Thanks for taking the time to leave a review. We are constantly striving to improve our customer experiences and will take your feedback into account.
Best regards,
Hubauer Onlineshop
hubauer-shop.de/en/ customer
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Aug 26, 2023
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Not suitable for multicountry ops
They require shipping country to be the same as invoicing country which is annoying.
hubauer-shop.de/en/ customer
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Jul 25, 2023
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Easy searching for parts
Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for the feedback! We really appreciate you taking the time to share your experience with us.
hubauer-shop.de/en/ customer
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Jul 29, 2023
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hubauer-shop.de/en/ customer
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Jul 25, 2023
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hubauer-shop.de/en/ customer
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Jul 25, 2023
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hubauer-shop.de/en/ customer
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Jul 25, 2023
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Damaged parts arrived, No resolution offered
I purchased some genuine BMW parts from Germany to save some money, However it has ended up far more expensive than buying from uk
The parts I received were damaged in transit, I didn’t want to return the items and have another set sent because of the import duties I have to pay each time. It would have been far cheaper to have the parts repainted in the uk.
All attempts to resolve the issue were shut down rather rudely and was only offered €60 to compensate me.
The cost to repaint was €200
And the import duties was €220
This is the reason I wanted to repaint rather than have a new set sent
The whole exercise has cost me more than it would have done purchasing from uk
And a lot more stress and time wasted
Answer by hubauer-shop.de/en/
Jul 25, 2023
Thank you for your detailed feedback. Here at Hubauer-Shop, we strive to be the best supplier of genuine BMW parts from Germany, and we always want customers to be happy with their purchase and experience. We are sorry that the parts you received were damaged in transit, and we understand why you did not want to return them.
hubauer-shop.de/en/ customer
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Jul 3, 2023
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Misleading advertising led to me paying for an item that had to be cancelled. The change in exchange rates between order and cancellation cost me a lot of money.
Answer by hubauer-shop.de/en/
Jul 4, 2023
Thank you for taking the time to review our services. We're sorry to hear that our advertising was misleading in your case, and we understand the frustration this has caused. We appreciate your feedback and will use it to help us improve our services for all of our customers.
hubauer-shop.de/en/ customer
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Jul 26, 2023
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Website behaves strangely - certain items are available until you login, and then suddenly unavailable once you login. When asked why, staff was unwilling to explain these discrepancies - the informed that the item was 'out of stock' which conflicts with what their site indicated before logging in.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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