hubauer-shop.de/en/
Reviews:

700 reviews in the last 12 months4,234 total reviews  

4.73
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Sep 26, 2018
The Trustmark indicates trustworthy online retailers.
hubauer-shop.de/en/ fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Top negative review

Mar 18, 2024
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for hubauer-shop.de/en/

 Sort by  
Relevance
(46)
(14)
(10)
Reset
May 25, 2023
 Verified review
Product is not the best. Especially in the dark the lettering is not nice
Report review
Nov 9, 2023
 Verified review
Complicated to navigate in the webshop adding parts to the basket
Report review
Apr 25, 2023
 Verified review
Je n'ai pas reçu ma commande malgré le fait que j'aie tour payé
Report review
Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous sommes au regret de vous lire de telle sorte à ce jour quant à votre commande datant de mars et bien réceptionnée selon l´historique et sans nouvelles de votre part depuis. Nous espérons vous accueillir de nouveau prochainement dans notre Boutique. Sincères salutations de l´Equipe HUBAUER Shop.
Dec 1, 2023
 Verified review
Provide update on product when being shipped
Report review
Answer by hubauer-shop.de/en/
Dec 1, 2023
We usually keep our customers informed for each step of their order. We ll get back to you as soon as possible as per our info already sent to you. Your HUBAUER Shop Team
Jul 25, 2023
 Verified review
You could offer a quicker courier service
Report review
Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for your feedback! We strive to provide great service to all our customers, so we appreciate your input.
Nov 28, 2023
 Verified review
Faster shipping and better pricing..
Report review
Jul 25, 2023
 Verified review
Communication and customer service
Report review
Jul 11, 2023
 Verified review
shipping needs to be faster
Report review
Answer by hubauer-shop.de/en/
Jul 12, 2023
Thank you for taking the time to share your feedback about our shipping. We value all customer feedback and take any comments into serious consideration when developing our service. Your Hubauer Shop Team
Dec 8, 2023
 Verified review
Report review
Jul 31, 2023
 Verified review
Report review