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Top positive review
Apr 26, 2023
Verified review
For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days).
Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
I can only recommend. One of the item ordered was not available, I had contact with the technical team which was really helpful and solved the problem and refund quickly.
You can definitely trust the shop.
Many thanks
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Answer by hubauer-shop.de/en/
6 days ago
Thank you for taking the time to share your experience with us. We are delighted to hear that our technical team was able to provide you with the help that you needed. At Hubauer-Shop, we strive to ensure that our customers have a positive shopping experience, and it is encouraging to know that we achieved this. Thank you again for your positive feedback!
Nov 14, 2023
Verified review
Delivery and customer sutisfaction
Delivery to other EU state was fast and the shipment was very well controlled. Some extra pay issues related to delivery have appeared unexpectedly but were solved quickly so the customer was happy et the end.
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Nov 23, 2023
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A goog Shopping Journey
After finding the parts, it is easy to order. Shipment was fast. The parcel was packed very neatly and secure. I have replaced my mirror cap and they have painted it. The paint job was also very good.
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9 days ago
Verified review
Part arrived to me in Ireland as described, took a few days but is no issue for me since its coming from Germany, I'll be returning for more items for sure!
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Answer by hubauer-shop.de/en/
9 days ago
Thank you so much for your positive review and your loyalty! We are so appreciative that you chose Hubauer-Shop for your BMW car part needs. We value the trust you put in us, and look forward to providing our services to you again.
Your HUBAUER Shop Team
Nov 15, 2023
Verified review
Great service.
Great service if you need BMW Original parts. Quick turn-around service and delivery time. Never had a problem, will buy there again . . 5 stars.
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Answer by hubauer-shop.de/en/
Nov 16, 2023
Thank you so much for your positive review of our services!
Nov 17, 2023
Verified review
Very professional service. Always get the right parts. Not the cheapest but genuine BMW parts. Used many times and never disappoints
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Answer by hubauer-shop.de/en/
Nov 17, 2023
Thank you for your review.
We are glad to hear that you have had a positive experience using genuine BMW parts from our Hubauer-Shop.
We strive to provide our customers with the highest level of satisfaction and quality, so it is gratifying to know we have been meeting that standard for you. Thank you again for your kind words.
Your HUBAUER Shop Team
Very reliable, fast and never missed or mistaken an order. This will be my future BMW shop as long as I have a BMW. Higly recomend.
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Answer by hubauer-shop.de/en/
Nov 15, 2023
Thanks for your kind feedback
Hubauer Team
Nov 8, 2023
Verified review
Great service level and delivery time! Properly packed items, never missed anything and original BMW stuff!
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Answer by hubauer-shop.de/en/
Nov 10, 2023
Thank you for your positive review and kind words. We are glad that you had a positive experience with our service and delivery. Your satisfaction is our top priority. Thank you again for your feedback - we appreciate it very much.
Your Hubauer Online Shop
5 days ago
Verified review
Very clear details about the parts with manufacture parts number .. shipped and received on time
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6 days ago
Verified review
Excellent seller!
Very fast answering questions and solving problems!
Highly recommend!!!
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9 days ago
Verified review
Great experience, quick and very helpful communication. Quick shipping.
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Answer by hubauer-shop.de/en/
9 days ago
Thank you so much for your positive review! We’re so happy to hear that we were able to provide you with a great experience and quick shipping. Indeed, customer satisfaction is our top priority, and we strive to make it as easy as possible to find the BMW car parts you need. Thank you again for your business and your kind words!
Your HUBAUER Shop Team
Nov 11, 2023
Verified review
Great shop, easy research, fair prices, fast and serious, perfect.
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Answer by hubauer-shop.de/en/
Nov 14, 2023
Thank you for your positive review and kind words. We are glad that you had a positive experience with our service and delivery. Your satisfaction is our top priority. Thank you again for your feedback - we appreciate it very much.
Your Hubauer Online Shop
9 days ago
Verified review
I always buy OEM parts here and still…
Always buy OEM parts here and I'm still happy with their service!
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Answer by hubauer-shop.de/en/
7 days ago
Thank you for your positive feedback about our OEM parts!
Nov 19, 2023
Verified review
Everything perfect! And good care in packaging for the shippings!
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9 days ago
Verified review
Good service
Ordering was easy and the international delivery was quick.
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Answer by hubauer-shop.de/en/
8 days ago
Thank you for your positive review! We value your feedback and are glad to hear that ordering from Hubauer-Shop was easy and the international delivery was quick.
We strive to provide our customers with a top-notch shopping experience and are glad having been able to meet your expectations. Thank you again for choosing us!
Your HUBAUER Shop Team
9 days ago
Verified review
Flexible service. I have no suggestions Ford improval.
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3 days ago
Verified review
Prodotto perfetto e tempi di consegna rapidissimi.
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Answer by hubauer-shop.de/en/
3 days ago
Thank your for your Feedback.
Your Hubauer Shop Team
Nos complace que esté satisfecho con su pedido y con el servicio.
Nos esforzamos por ofrecer el mejor servicio y productos de la más alta calidad.
Gracias por tomarse el tiempo para dejar un comentario,
¡Hasta luego en el Shop HUBAUER!
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