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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Answer by hubauer-shop.de/en/
10 days ago
We very much regret the reason for the complaint.
As we do not ship worldwide, there are other forwarding agents who will take over the further processing. The shipment we created was delivered to the destination we were given. For further concerns, please contact the support of the other shipping company. We do not have any information, consignment number or other details.
Mar 7, 2024
Verified review
GLS was a day late
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Feb 12, 2024
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PAYMENT METHOD
Good service however payment by international recognised credit card is not accepted, PayPal works without problem.
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Feb 9, 2024
Verified review
Excellent service
I like the variety of products, fast international delivery and definitely lovely touch with sweet gift.
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Answer by hubauer-shop.de/en/
Feb 9, 2024
Thank you so much for the kind words! We are glad that you appreciate our variety of products, fast international delivery, and sweet gift. At Hubauer-Shop, we strive to provide our customers with the best experience possible. We look forward to serving you again in the future.
Feb 25, 2024
Verified review
All was great and fast. They have no problem to send stuff abroad. For sure this was not my last order.
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Feb 9, 2024
Verified review
Precisi, veloci e informano costantemente sullo stato della spedizione.
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Feb 5, 2024
Verified review
Great job
Extra shop. Even outside Germany, fast and efficient shipping.
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Answer by hubauer-shop.de/en/
Feb 7, 2024
Thank you for your positive review. We at Hubauer-Shop are committed to providing excellent customer service and fast, reliable delivery of BMW car parts. We value your feedback and we are pleased that you enjoyed our services. Thank you for your support.
The item was reasonably priced compared to other sellers.
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Jan 31, 2024
Verified review
good service
quick delivery (België)
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Answer by hubauer-shop.de/en/
Jan 31, 2024
Thank you for your positive feedback! We at Hubauer-Shop are delighted that you were pleased with the fast delivery and our service. We strive to provide excellent customer service and deliver quality BMW car parts in a timely fashion. Thank you for your kind words!
Feb 16, 2024
Verified review
fast shipping,fast customer service
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Answer by hubauer-shop.de/en/
Feb 21, 2024
Thank you for your great feedback! We appreciate your comments about our fast shipping and customer service. At Hubauer-Shop we strive to provide excellent customer service as well as quality BMW car parts. We are pleased that we were able to meet your expectations. Thank you for being a valued customer!
Feb 6, 2024
Verified review
Alles super jederzeit wieder.
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Answer by hubauer-shop.de/en/
Feb 6, 2024
Es freut uns, dass Ihre Bestellung zu Ihrer Zufriedenheit gefallen ist.
Wir sind stets bemüht, den besten Service und qualitativ hochwertige Original BMW Produkte zu bieten.
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen,
Wir freuen uns, Sie bald wieder im HUBAUER Shop begrüßen zu dürfen!
Feb 19, 2024
Verified review
Fast shipment, great seller.
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Answer by hubauer-shop.de/en/
Feb 20, 2024
Thank you very much for your kind words about our shipping, we are delighted to hear that you had a positive experience. At Hubauer-Shop, we strive to provide the best service possible and we truly appreciate your feedback!
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