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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Improve item description and packaging. Very disappointed.
Improve item description. If you sell non original part, it should be mentioned that it is not original, otherwise it feels like a scam, when you pay a lot of money for original part, but receive alternative that even unpackaged but just in some plastic bag.
Also I've ordered a service of scope items like filters, and glass cleaners, but received HUGE box full of paper waste. I mean common, seriously, you cannot pack order more efficient? That box could fit half of car engine, jeez.
This was my first and last purchase with hubauer. Very disappointed. And now to return non original item I overpaid, I need to pay for return half of this item price. Total disaster.
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7 days ago
Verified review
Almost perfect business to deal with. Packing and part availability. No express shipping option is disappointing if you need something in a hurry
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Mar 30, 2024
Verified review
good website and fast deliver
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Mar 20, 2024
Verified review
The part I ordered was not suitable to to the car although you presented it as it was. After the order cancelation you didnt suggest a suitable part.
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Mar 18, 2024
Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Answer by hubauer-shop.de/en/
Mar 19, 2024
We very much regret the reason for the complaint.
As we do not ship worldwide, there are other forwarding agents who will take over the further processing. The shipment we created was delivered to the destination we were given. For further concerns, please contact the support of the other shipping company. We do not have any information, consignment number or other details.
like: prompt respond, possible do better: improve parcel tracking
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Answer by hubauer-shop.de/en/
Feb 1, 2024
Thank you for taking the time to share your feedback about your experience with Hubauer-Shop. We appreciate your kind words regarding the prompt response and understand that there may be room for improvement when it comes to parcel tracking. We will be sure to take your feedback into account as we work to deliver the best possible service.
Thank you for your support.
Jan 26, 2024
Verified review
Deliver what was ordered
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Jan 25, 2024
Verified review
The wheel was not brand new, with some scratches in the internal part of the aluminium. It was not used but, i'm sure, at least already been installed on a car
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We sell original and new parts, transportation can cause damage/scratches to the products.
If the parts arrived damaged, you should of course inform our customer service, which unfortunately you didn't do.
Hubauer Team.
Jan 25, 2024
Verified review
Quality and fast
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We are glad to hear that you are satisfied with your order, the service and the shipment time.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team
Jan 22, 2024
Verified review
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Jan 14, 2024
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Jan 4, 2024
Verified review
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Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Report review
Answer by hubauer-shop.de/en/
Jan 4, 2024
Thank you very much for your feedback. We're glad to hear that you appreciate our competitive pricing. We understand that it can be difficult to find the right car parts at times and we strive to help make the process easier.
Hubauer Team
Jan 3, 2024
Verified review
Too long delivery time. Customer service quick and good.
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