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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Bad, a long time waiting for the shipment and my client is tired of waiting
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Answer by hubauer-shop.de/en/
Aug 17, 2023
Thank you for your feedback. We regret the delivery time. It may vary abroad.
Best regards,
Your Hubauer Onlineshop
Aug 17, 2023
Verified review
Fast delivery but expensive
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Answer by hubauer-shop.de/en/
Aug 18, 2023
Thanks for your feedback.
Aug 14, 2023
Verified review
Good quality products on a user-friendly site. However, the time between processing and shipping seemed to be extensive. Unfortunately, the packing that my order was shipped in was destroyed and had to be re-packed by the postal service. Thankfully my order arrived without damage.
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Aug 12, 2023
Verified review
Very good selection of parts, good prices. Delivery took too long.
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Answer by hubauer-shop.de/en/
Aug 14, 2023
Thanks for your kind feedback.
Aug 5, 2023
Verified review
Unfortunately, the color of the ordered cap was wrong. I ordered black but it came blue
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Answer by hubauer-shop.de/en/
Aug 8, 2023
Thank you for taking the time to review your experience with us.
We hope you brought the problem to our attention and we were able to resolve it.
Hubauer Team
Aug 1, 2023
Verified review
2weeks to confirm they have no stock after order.
I ordered a part online and only 2 weeks later do they actually contact me to tell me they didn;t actually have it available in stock in the first place. very annoying delay. i hope the refund isn't as delayed.
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Answer by hubauer-shop.de/en/
Aug 3, 2023
Thank you for your review.
We regret that there were availability issues with your order. Unfortunately, it can happen that we got the information when calling off from the central warehouse, if items are currently not available anymore. We are very pleased that your refund has already been made and hope next time again a fast delivery to be able to perform.
Best regards,
Your Hubauer Online Shop
Jul 29, 2023
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Jul 25, 2023
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Jul 25, 2023
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Jul 25, 2023
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Easy searching for parts
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Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for the feedback! We really appreciate you taking the time to share your experience with us.
Jul 11, 2023
Verified review
shipping needs to be faster
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Answer by hubauer-shop.de/en/
Jul 12, 2023
Thank you for taking the time to share your feedback about our shipping. We value all customer feedback and take any comments into serious consideration when developing our service.
Your Hubauer Shop Team
Thank you for your feedback. We are delighted to hear that the delivery of goods was on time. At our company, we strive to ensure that all orders are delivered as quickly and efficiently as possible. We value our customers' time and appreciate your positive review.
May 25, 2023
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May 25, 2023
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Apr 25, 2023
Verified review
Conforme à la commande.
Dans Les délais.
Très bien
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you for your review! We are delighted to hear that your order arrived on time and in accordance with what you ordered. Thank you again for your feedback.
Cordialement, Hubauer Online Shop
Apr 25, 2023
Verified review
Je n'ai pas reçu ma commande malgré le fait que j'aie tour payé
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous sommes au regret de vous lire de telle sorte à ce jour quant à votre commande datant de mars et bien réceptionnée selon
l´historique et sans nouvelles de votre part depuis.
Nous espérons vous accueillir de nouveau prochainement dans notre Boutique.
Sincères salutations de l´Equipe HUBAUER Shop.
Apr 25, 2023
Verified review
Professional service. Follow up email on specific car model to ensure correct part!
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your kind feedback. We are pleased to hear that you received professional service and appreciate the follow up email. We understand how important it is to have the right parts for your car and strive to provide a high quality of service to all our customers. Our commitment is to always work hard so that our customers have the best experience possible. Thank you for choosing us! Looking forward to seeing you soon in our Shop again!
Your HUBAUER Shop Team
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