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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Thank you for your positive feedback! We at Hubauer-Shop are delighted that you were pleased with the fast delivery and our service. We strive to provide excellent customer service and deliver quality BMW car parts in a timely fashion. Thank you for your kind words!
The item was reasonably priced compared to other sellers.
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Jan 28, 2024
Verified review
Excellent service, very helpfull .
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Answer by hubauer-shop.de/en/
Jan 29, 2024
We are glad to hear that you are satisfied with your order and the excellent service.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team
Jan 27, 2024
Verified review
Everything was as expected, great value!
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Answer by hubauer-shop.de/en/
Jan 29, 2024
We are glad to hear that you are satisfied with your order and the service.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team
Jan 27, 2024
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Jan 27, 2024
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Jan 27, 2024
Verified review
Great online shop
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Jan 26, 2024
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Very good service
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Jan 26, 2024
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Deliver what was ordered
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Jan 26, 2024
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Jan 26, 2024
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Jan 25, 2024
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The wheel was not brand new, with some scratches in the internal part of the aluminium. It was not used but, i'm sure, at least already been installed on a car
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We sell original and new parts, transportation can cause damage/scratches to the products.
If the parts arrived damaged, you should of course inform our customer service, which unfortunately you didn't do.
Hubauer Team.
Jan 25, 2024
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Jan 25, 2024
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Kindness and perfection
Simple ordering process, very kind customer service team, fast delivery and perfect product.
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Answer by hubauer-shop.de/en/
Jan 26, 2024
Thank you for your positive feedback and kind words. We are pleased that you had a positive experience with our service and delivery. Your satisfaction is our top priority. Thank you again for your feedback.
We appreciate your support!
Jan 25, 2024
Verified review
Serious communication, fast shipping, original parts, fair prices.
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Answer by hubauer-shop.de/en/
Jan 26, 2024
Thank you for your positive feedback and kind words. We are pleased that you had a positive experience with our service and delivery. Your satisfaction is our top priority. Thank you again for your feedback.
We appreciate your support!
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