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hubauer-shop.de/en/ customer
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Apr 26, 2023
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For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days).
Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Did not give full stars not for Hubauer service as this is very good but when shipping with DHL, they for some reason transfer the parcels to Maltapost and their service is very bad.....they left the order in Frankfurt for almost a week and an additional 2 days to be delivered in Malta.
i would recommend using UPS as they have a far better service.
Easy spare parts finding with etk browsing. Overall good prices.
Some references you can order are not available anymore, refund is done, but when you pay for a secure shiping because of an expensive spare part, you maybe don't want to still pay a secure shipment anymore once this spare part is told as non available and the remaining of the order is quite cheap...
hubauer-shop.de/en/ customer
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Nov 26, 2022
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hubauer-shop.de/en/ customer
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Nov 25, 2022
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hubauer-shop.de/en/ customer
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Nov 25, 2022
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Lots of parts
hubauer-shop.de/en/ customer
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Nov 21, 2022
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Great experience… but with one issue
Parts search, identification, and order placement process on the website is excellent. But every time you edit anything in the billing information before confirming the order, the whole payment approval process starts all over again. It’s a bit of a hassle.
hubauer-shop.de/en/ customer
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Nov 5, 2022
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hubauer-shop.de/en/ customer
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Oct 30, 2022
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Clear website and fair prices
hubauer-shop.de/en/ customer
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Oct 23, 2022
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Good service, good delivery service.
The web site is awfull and full of advertisments.
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