I've ordered from Hubauer shop several times and they always ensure that I have ordered the correct parts. My last two orders I had accidentally ordered a part that was slightly off for my specific car. They sent me emails to inform me that the parts didn't match my VIN, recommended the correct part and amended my order to ensure that I received the right part the first time. This was especially critical because one of the parts was also going to be custom painted, which meant I couldn't return it. I'll happily order from them again in the future!
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
articles conformes à la description et livraison sécurisée
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you so much for your positive review. We're thrilled to hear that you found the items to be in accordance with their description and that the delivery was secure. At our company, we strive to provide our customers with quality products and reliable shipping services they can trust. It's great to know we've been able to meet these standards in your case. Thank you again for your feedback!
Verified review
Apr 25, 2023
Super fast reply
Problem solved
Web shop highly recomended
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you for taking the time to share your positive experience with us. We're delighted that we could quickly help you resolve your problem and that you recommend our web shop. It is our priority to maintain a high level of customer satisfaction and we are committed to providing our customers with the best service possible. Thank you again for your kind words and we look forward to assisting you again in the future.
Verified review
Apr 26, 2023
Accurate description, quick shipping and good packaging.
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you for your positive review! We are glad that the product was accurately described and arrived quickly with adequate packaging. Your satisfaction is our priority and we strive to provide quality products and services. Thank you for your business!
Verified review
Apr 24, 2023
PERSONALE SERIO E CORDIALE RISPOSTE VELOCI E PRECISE
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Answer by hubauer-shop.de/en/
Apr 24, 2023
Thank you for taking the time to review us and for your positive feedback. We are delighted to hear that you have had a good experience with our customer service and that our response was both prompt and precise. At our company, we strive to provide excellent customer service and we are glad that we have achieved that in your case. Thank you again for your valuable feedback.
Verified review
Apr 25, 2023
Fast shipping, best prices, highly recommended !
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you for your glowing review! We are delighted to know that your experience with us was exceptional in terms of our fast shipping and prices. At the HUBAUER Shop, we strive to provide our customers with a great shopping experience – one that is both convenient and affordable.
Looking forward to seeing you soon in our Shop,
Your HUBAUER Shop Team
Verified review
Apr 25, 2023
Free shipping for orders greater then 100€.
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you for taking the time to leave us your feedback. We appreciate hearing about your experience and are glad that you found our free shipping option for orders over 100€ helpful. At Hubauer-Shop, we aim to provide customers with the best shopping experience possible, so your feedback is invaluable to us. We look forward to continuing to serve you in the future.
Verified review
Apr 27, 2023
Excellent and professional service!
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you so much for the positive review! We are delighted to hear you had a great experience with us. Here at Hubauer-Shop, we strive to provide our customers with the best service possible. We hope that you will come back again soon!
Verified review
Apr 25, 2023
Site excellent , expédition rapide
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Verified review
Apr 3, 2023
Fast delivery. Deliver what ordered
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Answer by hubauer-shop.de/en/
Apr 5, 2023
Thank you for your feedback and for choosing our business. We are delighted that your delivery was fast and accurate.
Hubauer Team.
Verified review
Apr 10, 2023
Professional webshop and service.
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Answer by hubauer-shop.de/en/
Apr 11, 2023
Hi Mr. Blomberg, thank you for your kind words about our professional webshop and service.
Hubauer Shop
Verified review
Apr 25, 2023
Très bon vendeur . Rien à redire
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Verified review
Apr 28, 2023
Colis soigné et livraison rapide
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Answer by hubauer-shop.de/en/
Apr 28, 2023
Nous vous remercions pour votre commentaire ! Nous sommes ravis que vous nous fassiez part de votre satisfaction. Nous nous efforçons de fournir à nos clients le meilleur service possible et apprécions vos commentaires, car ils nous aident à optimiser notre service.
Au plaisir de vous revoir dans notre Boutique,
Sincères salutations de toute l´Equipe de la Boutique HUBAUER
Verified review
Apr 6, 2023
professional approach and speed
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Answer by hubauer-shop.de/en/
Apr 11, 2023
Thank you for your kind words about our professional approach and speed. We strive to provide our customers with an unbeatable level of service, and we're glad you've noticed.
Hubauer Team
Verified review
Apr 26, 2023
Fast shipping, great prices.
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your review! We are so glad to hear that you were pleased with our fast shipping and great prices. We value you as customer and thank you for choosing us.
Best regars, Hubauer Online Shop
Thank you so much for your kind review! We are delighted to know that we have been able to meet your expectations again and provide you with a great experience. We strive to provide superior service, and appreciate your continued support.
Cordialement, Hubauer Online Shop
Verified review
Apr 25, 2023
Parfait, service excellent.
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you for your kind words about our service! We are delighted to know that you enjoyed your experience with us.
Thank you for taking the time to provide us with this feedback!
Sincerly Hubauer Online Shop
Verified review
Apr 25, 2023
Beaucoup de choix, très pro
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Nous vous remercions pour votre commentaire positif. Nous nous efforçons d'offrir à nos clients une vaste sélection de produits, et sommes ravis d'apprendre que nous avons atteint cet objectif. Nous nous engageons à offrir un service d'excellence à nos clients et apprécions que vous preniez le temps de nous faire part de vos commentaires. Merci de nous avoir choisis !
Sincères salutations de l´Equipe de la Boutique HUBAUER
Verified review
Apr 25, 2023
Très bon site
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Verified review
Apr 25, 2023
Shipping time
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you for sharing your experience with us. We appreciate your feedback and value all of our customers. At the HUBAUER Shop we strive to provide our customers with fast and efficient delivery. We understand that shipping times can be an important factor in customer satisfaction, and we thank you for bringing it to our attention. We are continuously looking for ways to improve our services and hope that this will remain a positive experience for you in the future. Thank you again for your feedback!
Your HUBAUER Shop Team
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