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Top positive review
Apr 26, 2023
Verified review
For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days).
Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Thank you for your positive review. Our goal indeed to provide an excellent customer service and efficient processing of orders. We are delighted that you have experienced this first-hand. We thank you for your continued support.
Your HUBAUER Shop Team
Nov 18, 2023
Verified review
Good prices and wide choice of parts
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Answer by hubauer-shop.de/en/
Nov 20, 2023
Thank you for your kind words about our prices and selection. We are happy to be able to provide a variety of BMW car parts at Hubauer-Shop. We appreciate your loyalty and value your feedback.
Your HUBAUER Shop Team
4 days ago
Verified review
Timely delivery. Good prices.
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Answer by hubauer-shop.de/en/
4 days ago
Thank you for your review. We are pleased to hear that you were satisfied with the timely delivery and prices of our BMW car parts. At Hubauer-Shop, we strive to provide the best customer experience and meet all your needs. Thank you for being a loyal customer.
Nov 19, 2023
Verified review
Good service, quick shipping.
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Nov 9, 2023
Verified review
Great service, good delivery
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Answer by hubauer-shop.de/en/
Nov 10, 2023
Thank you for your positive review and kind words. We appreciate it very much.
Your Hubauer Online Shop
2 days ago
Verified review
efficiency and precision
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5 days ago
Verified review
Great customer service
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Answer by hubauer-shop.de/en/
5 days ago
Thank you for your positive review and kind words. We are glad that you had a positive experience with our service and delivery. Your satisfaction is our top priority. Thank you again for your feedback.
We appreciate your support!
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