hubauer-shop.de/en/
Reviews:

661 reviews in the last 12 months4,182 total reviews  

4.71
Excellent

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Top positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Top negative review

11 days ago
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for hubauer-shop.de/en/

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Dec 16, 2023
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Dec 14, 2023
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Dec 14, 2023
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Dec 10, 2023
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Dec 5, 2023
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Nov 29, 2023
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Nov 29, 2023
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Nov 29, 2023
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Apr 26, 2023
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A great pleasure!

For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days). Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your positive feedback about Hubauer and our services. We are delighted to hear that your orders have been arriving in a timely fashion and that our customer service has been up to your standards. We strive to provide the best service possible to all of our customers, and it is gratifying to know that we are meeting that goal. Thank you again for your kind words!
Oct 11, 2023
 Verified review
They are fine, but they published a product for purchase on their website even though it is not available in their stock, after the order I received an email from them about the lack of the product and then I had to cancel the order, simply what is not in stock should not be published on the website.
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Answer by hubauer-shop.de/en/
Oct 11, 2023
Thanks for your feedback. Hubauer Team
Aug 14, 2023
 Verified review
Good quality products on a user-friendly site. However, the time between processing and shipping seemed to be extensive. Unfortunately, the packing that my order was shipped in was destroyed and had to be re-packed by the postal service. Thankfully my order arrived without damage.
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Oct 13, 2023
 Verified review

Buying in Hubauer

I like the easy of doing the order and the stock availability. On the other hand, I do not like that hubauer charges the VAT to the users that are outside of EU, when doing the import in my case Colombia I have to pay again the IVA. You should check this part.
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Answer by hubauer-shop.de/en/
Oct 16, 2023
Thank you for your feedback! We are pleased to hear that you appreciate the convenience of ordering and our stock availability. We understand your concern about VAT charges, and we regret that this was not clearly explained to you. Our policy is to be transparent with our customers and provide them with all necessary information about taxes before purchase. We hope you will continue to be a valued customer of Hubauer-Shop. Your HUBAUER Shop Team
BD
Bogdan D.
Ireland
Oct 25, 2023
 Verified review

Excellent online shop for my car

I'm make several orders from hubauer-shop.de during the time, they are only original BMW parts which are hard to find elsewhere for 20 years old car. About 10 days delivery ,at good prices to Ireland. I'm very happy with them, my e39 estate are happy is well.
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Ionut D.
Aarhus
Jul 4, 2023
 Verified review
I've been using this website since I bought my BMW, they offer good price for OEM parts and quality, fast delivery. I will continue to use it, they did nothing wrong in the last years that I've been using them. Higly recommend.
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Answer by hubauer-shop.de/en/
Jul 5, 2023
Thank you for your kind words and for being a loyal customer. We are proud to have served you with genuine OEM parts and we are glad that you were satisfied with the speed of delivery. We strive to provide our customers with the best quality service and products, and we value your feedback.
Nov 14, 2023
 Verified review

Delivery and customer sutisfaction

Delivery to other EU state was fast and the shipment was very well controlled. Some extra pay issues related to delivery have appeared unexpectedly but were solved quickly so the customer was happy et the end.
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Jun 1, 2023
 Verified review

Professional and Easy.

Easy to navigate website with option to use English which made it easier for me. The parts I ordered were dispatched quickly and arrived promptly too. With parcel tracking. Overall a very good experience.
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Answer by hubauer-shop.de/en/
Jun 6, 2023
Thank you so much for your positive review! We are delighted to hear that our website was easy to navigate and that the parts you ordered were dispatched quickly, with parcel tracking. Hubauer Shop Team
Nov 23, 2023
 Verified review

A goog Shopping Journey

After finding the parts, it is easy to order. Shipment was fast. The parcel was packed very neatly and secure. I have replaced my mirror cap and they have painted it. The paint job was also very good.
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Oct 2, 2023
 Verified review

Great service, genuine pieces.

I like how fast the store ships the items. Also the fee rates for international shipments are low which is great. I have not yet installed the piece I oredered, but it looks as legit as it can get.
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Answer by hubauer-shop.de/en/
Oct 4, 2023
Thank you for taking the time to review Hubauer-Shop.
ST
Apr 25, 2023
 Verified review
Achat réel très bon suivi je ne regret pas mon achat attention au diamètre sinon tout été ok j’en suis très satisfaite j’ai pris 2 lot série 1 et x1 vrai site je suis du sud France
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Jun 10, 2023
 Verified review
Honestly I'm speechless for both the professional attitude by Hubauer teams and immediate help & assistance which make this experience so great and rich for me! Thank you truly.
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