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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
like: prompt respond, possible do better: improve parcel tracking
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Answer by hubauer-shop.de/en/
Feb 1, 2024
Thank you for taking the time to share your feedback about your experience with Hubauer-Shop. We appreciate your kind words regarding the prompt response and understand that there may be room for improvement when it comes to parcel tracking. We will be sure to take your feedback into account as we work to deliver the best possible service.
Thank you for your support.
Jan 25, 2024
Verified review
Quality and fast
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We are glad to hear that you are satisfied with your order, the service and the shipment time.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team
Feb 11, 2024
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Jan 22, 2024
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Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
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Answer by hubauer-shop.de/en/
Jan 4, 2024
Thank you very much for your feedback. We're glad to hear that you appreciate our competitive pricing. We understand that it can be difficult to find the right car parts at times and we strive to help make the process easier.
Hubauer Team
Jan 3, 2024
Verified review
Too long delivery time. Customer service quick and good.
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Jan 14, 2024
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Jan 4, 2024
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Jan 3, 2024
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Dec 20, 2023
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Oct 11, 2023
Verified review
They are fine, but they published a product for purchase on their website even though it is not available in their stock, after the order I received an email from them about the lack of the product and then I had to cancel the order, simply what is not in stock should not be published on the website.
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Answer by hubauer-shop.de/en/
Oct 11, 2023
Thanks for your feedback.
Hubauer Team
Aug 14, 2023
Verified review
Good quality products on a user-friendly site. However, the time between processing and shipping seemed to be extensive. Unfortunately, the packing that my order was shipped in was destroyed and had to be re-packed by the postal service. Thankfully my order arrived without damage.
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Oct 13, 2023
Verified review
Buying in Hubauer
I like the easy of doing the order and the stock availability. On the other hand, I do not like that hubauer charges the VAT to the users that are outside of EU, when doing the import in my case Colombia I have to pay again the IVA. You should check this part.
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Answer by hubauer-shop.de/en/
Oct 16, 2023
Thank you for your feedback! We are pleased to hear that you appreciate the convenience of ordering and our stock availability. We understand your concern about VAT charges, and we regret that this was not clearly explained to you. Our policy is to be transparent with our customers and provide them with all necessary information about taxes before purchase. We hope you will continue to be a valued customer of Hubauer-Shop.
Your HUBAUER Shop Team
Oct 16, 2023
Verified review
Purchase is quite a straight process and dispatch was in time.. maybe improve prices and also to have a faster delivery offs shpre without compromising the quality price ration
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