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COEUR DE LIONReviews

: 142Excellent

4.74

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with Buyer Protection

certified since: 1/12/2021
updated on: 6/25/2022
COEUR DE LION is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: 1/12/2021
updated on: 6/25/2022
COEUR DE LION is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At COEUR DE LION, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for COEUR DE LION

106 verified reviews in the last 12 months

142 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
I had a problem with some jewellery I had received a few months ago, so I emailed customer service for advice. They sent me a returns label and forms clear instructions what to do. A couple of weeks later I received replacements. Great service. It would have been helpful if you could have let me know/confirmed what was happening about my jewellery as I didn’t know if you were repairing or replacing; and I also didn’t know that you were posting it back, so the package arrived unexpectedly. That said I was delighted, thank you
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the most relevant critical review


3 months ago
1. Provide complete address to the delivery company. 2. For future: Consider inserting a line for telephone contact, it simplifies the delivery. 3. If contacted by a client who searching help (with not delivered order) the message answer "please help yourself" is not the thing the client sought for. Thank you for your consideration and improvement.
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Reviews for COEUR DE LION

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 Verified review
1 month ago
Just one word : perfect
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 Verified review
3 months ago
1. Provide complete address to the delivery company. 2. For future: Consider inserting a line for telephone contact, it simplifies the delivery. 3. If contacted by a client who searching help (with not delivered order) the message answer "please help yourself" is not the thing the client sought for. Thank you for your consideration and improvement.
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Answer by COEUR DE LION
3 months ago
Dear customer, thank you for your feedback! The complete address was transferred to the shipping service provider, but there was an address error that caused a delay. We have gratefully accepted and implemented your suggestion with the telephone number. We apologise again for the inconvenience caused to you. Yours sincerely, Your COEUR DE LION Team
 Verified review
3 months ago
Unfortunately the package has been sent to Austria at first what took several extra days of delivery. When the item was delivered in Holland the expediter dropped it by the neighbours without informing us by leaving a message where the goods were dropped.
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 Verified review
4 months ago
The product was very good. But the delivery compact worthless. It took a long while to deliver and they did not communicate in the right way!
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Answer by COEUR DE LION
3 months ago
Dear customer, we are pleased to hear that you are satisfied with the product. However, we regret that there were problems with the delivery process. Unfortunately, the order could not be delivered by DPD in the first attempt, which delayed the delivery by a few days. We apologise again for the inconvenience caused to you. Yours sincerely, Your COEUR DE LION Team
 Verified review
6 months ago
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Answer by COEUR DE LION
6 months ago
Dear Customer, thank you very much for your feedback. We are pleased that you like the ordered jewelry, the more regrettable that you are dissatisfied with the delivery and our customer service. They will contact you to clarify the situation. Kind regards Your COEUR DE LION Team
 Verified review
6 months ago
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