Everything is fine, but there are a few important points
1. Zippers. This is the biggest problem. Zippers looks reliable, but keeps getting jammed in some places. Therefore, there are problems with opening/closing the backpack. You will not be able to quickly open/close the backpack. And it happens all the time. This is terrible! For this price of a backpack, this should not be the case
2. No laptop pocket. If it's an EDC backpack, there should be a laptop pocket. It is hard to imagine that in 2022 there is no such pocket. And it is not mentioned anywhere in the description. It's weird.
3. EMS messed up with the track number, because of which the parcel was almost lost and the delivery was delayed.
We are very sorry to hear about your lost package. Please contact our Customer Service, we will be happy to assist you in resolving the problem. Please email shop@helikon-tex.com.
Verified review
Apr 15, 2023
Slow on returns
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Answer by helikon-tex.com/en_eur/
Apr 17, 2023
Hello, refund are made within a maximum of 14 days from the date of receiving the return package. Your package has not yet arrived. Parcels from the UK go through customs, which lengthens the time it takes for us to receive your shipment. If you can, please send your tracking number to our service. We will try to verify it.
Best regards, Helikon-Tex Team
Verified review
Feb 28, 2023
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Verified review
Mar 13, 2023
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Verified review
Feb 12, 2023
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Verified review
Jan 29, 2023
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Verified review
Sep 29, 2022
Everything is fine, but there are a few important points
1. Zippers. This is the biggest problem. Zippers looks reliable, but keeps getting jammed in some places. Therefore, there are problems with opening/closing the backpack. You will not be able to quickly open/close the backpack. And it happens all the time. This is terrible! For this price of a backpack, this should not be the case
2. No laptop pocket. If it's an EDC backpack, there should be a laptop pocket. It is hard to imagine that in 2022 there is no such pocket. And it is not mentioned anywhere in the description. It's weird.
3. EMS messed up with the track number, because of which the parcel was almost lost and the delivery was delayed.
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Verified review
Dec 23, 2022
Item was top quality but was sent the wrong size, was probably my fat fingered mistake while ordering. But my reason for not giving 5 stars is that the customer has to cover the cost of returning the item and re-order another. The problem is, return shipping to Poland from Canada is almost half the cost of the jacket itself, plus if you re-order another, you are hit with the shipping cost again. So I guess lesson learned. Now I'm stuck with trying to sell it privately to recover some of the cost.
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Verified review
Jul 27, 2022
The products are excellent, but navigating the website was a frustrating experience. Constantly having to click to manually load 12 items at a time as you scroll down was frustratingly time consuming. Then if you view an item's details, when you navigate back to the category page, you have to manually reload each group of items all over again.
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Verified review
Aug 14, 2022
The company is great and produces a variety of good quality products for a fair price. Overall the shop works great (as it should be) except for the loading speed. That should really be a little bit faster.
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Verified review
Dec 3, 2022
The product is ok, good and functional, just a long wait, very long, to get it available for sale. Anyway usually Helikon Tex has good products, well made and with quality materials.
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Verified review
Jul 28, 2022
Product availability was different from international to US store, despite being able to purchase from either. Website continually changes ‘stores’ on me with every click of a button.
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Verified review
Jun 30, 2022
The quality of the clothes is good, but the size is always a mystery. I usually buy the M size, which is just right for your family.
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Verified review
Dec 22, 2022
I had my problems finding the right pants size - info on the inch sizes (length/width) could have helped.
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Verified review
Aug 4, 2022
Fast delivery. Colours matching very well the description. Size sometime a bit "baggy".
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Verified review
Sep 6, 2022
Shipping tends to be a bit slow, but that's it. Everything else is great!
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