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SUITSUIT
Reviews:

80 reviews in the last 12 months349 total reviews  

4.56
Excellent

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Top positive review

Jun 7, 2023
 Verified review
My first suitsuit suitcase lasted a good ten years and I was used to using it more than once a month. I've just received this new one and it's super pretty I'm so excited to use it! Thanks for the great suitcases!

Top negative review

Sep 2, 2023
 Verified review
I bought a DUO SET and the handler of the small suitcase stopped working when I was about to board. I tried everything possible and I couldn’t put the handler down. Then, the airline made me to pay to check in the suitcase because, according to them, I could not store the suitcase in the cabin like that. Not only that, but unfortunately, before all that happened, I decided to buy another medium sized suitcase to have the whole set. Guess what? The parcel wasn’t delivered in time as promised. I had 7 days before my trip when I decided to buy the suitcase, and I only did it because the customer center guaranteed it would take 2 or 3 days for the order to be delivered. Well, here I am, 5 days later, in a foreign country, and I don’t have it. I have a flight back home tomorrow (which is a Sunday) and not only I don’t have the medium suitcase to pack my things but I’m stuck with a broken small suitcase which I cannot use. On top of that, the help center doesn’t know where the parcel is (I was trying to find the location so I could pick up myself) and they say they can do nothing. I understand that problems with delivery happen, however I asked them earlier in the week, when we still had time, if they could send me another suitcase and we would make sure the original one would be returned in case it arrives. SUITSUIT said: no. Well, I guess the price SUITS them, but the service doesn’t SUIT anyone. I’ll never buy from this brand again.
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Reviews for SUITSUIT

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Oct 7, 2023
 Verified review
Die Maße vom Koffer haben überhaupt nicht gestimmt. 10cm je Maß waren es weniger. Sehr ärgerlich, da ich den Koffer echt gebraucht hätte!
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Answer by SUITSUIT
Oct 9, 2023
Danke für Ihr Feedback zu Ihrem Kauf. Es tut uns leid, dass Sie mit Ihrem Koffer nicht zufrieden waren. Wir bitten Sie, uns per E-Mail unter customercare@suitsuit.com zu kontaktieren, um zu erfahren, was passiert ist. Vielen Dank im Voraus! Mit freundlichen Grüßen, SUITSUIT
Oct 22, 2023
 Verified review
Resolve customer issues properly and not just sending some emails .
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Answer by SUITSUIT
Oct 23, 2023
Good afternoon, Thank you for your review. We have checked these emails and see that your questions are regarding an invoice that you received which came from another company in Turkey. Unfortunately we are not able to assist with this as we ship from the Netherlands. We however wish you lots of great travels with your new SUITSUIT suitcase. Kind regards, SUITSUIT