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Top positive review
May 13, 2023
Verified review
Very good service. I am positively surprised by the quality of Reuter's products and clients care. I appreciated the advice and comments given by Mr Friedrich about some items that were missing in my basket and that I would need for other items ordered. Also other employees were professional and helpful. The items were sent immediately after the payment. I got them over 2 or 3 days. Thank you Reuter's staff. I will definitely recommend you
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Dec 29, 2023
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Excellent
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Jan 22, 2024
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Answer by reuter.com
Jan 5, 2024
We apologise you aren't satisfied.
Dec 22, 2023
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Reuter are a very professional organisation who inspire trust. We have a problem with a large shower tray that they have delivered to Ireland. They are acting proactively and quickly to send us a replacement. We could not ask for more. The only small problem we had was trying to speak on the phone to customer service in english, but by email its working perfectly
Visited the Reuter showroom in Düsseldorf and have ordered multiple bathrooms from them online with great success. The choice of not only the bathroom goods but their lighting section is equally great too. Quick to dispatch, and reasonable carriage costs. Highly recommended 😊
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Dec 20, 2023
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Things were delivered in a timely manner. Lots of selection. Just be advised that they always have sales, so you don't need to rush in and order immediately, the sale will probably last longer.
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Dec 24, 2023
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Good delivery time, but a bit more expensive than the others.
Shiping to different countries is a big plus
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Dec 24, 2023
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Perfect service
Goods were delivered as promised on time. Palace toilet seat perfectly matched. Great service.
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Dec 16, 2023
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Fast and efficient excellent prices
Fast and efficient, goods arrived to Ireland within 10 days. Great communication
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