reuter.comReviews:
236 reviews in the last 12 months702 total reviews
Excellent
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Top positive review
11 days ago
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The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
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Top negative review
Sep 21, 2023
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I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Reviews for reuter.com
Dec 29, 2023
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Excellent
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Jan 22, 2024
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Jan 17, 2024
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Jan 16, 2024
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Jan 14, 2024
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Jan 6, 2024
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Jan 5, 2024
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Jan 5, 2024
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Dec 29, 2023
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Dec 27, 2023
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Jan 4, 2024
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Answer by reuter.com
Jan 5, 2024
We apologise you aren't satisfied.
May 13, 2023
Verified review
Fantastic service and advice
Very good service. I am positively surprised by the quality of Reuter's products and clients care. I appreciated the advice and comments given by Mr Friedrich about some items that were missing in my basket and that I would need for other items ordered. Also other employees were professional and helpful. The items were sent immediately after the payment. I got them over 2 or 3 days. Thank you Reuter's staff. I will definitely recommend you
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Oct 30, 2023
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Hyper efficient. We booked online and the process was really smooth. Slight delay between order processing and matching the payment. Otherwise seamless.
The Dasher delivery tracker seemed to be a step behind. Nothing to do with Reuter but no harm to note. No update between exit from factory to delivery.
We have yet to install so we cannot comment on the products. Thank you. Great service. Rgds. Eamonn
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Sep 21, 2023
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The quality of the product matched my expectations
The quality of the product was as expected and the communication and assistance as very good. What could be made better was the clear notion of the availability of the products on the website. The product appeared as available in stock, but actually, it had to be ordered from the original supplier, which caused a small delay. However, it was a faster process than they had predicted, which was a plus.
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Nov 27, 2023
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I ordered twice, big items for the bathroom
I ordered twice, items for the bathroom. Everything was shipped fast and within a week or so arrived to Belgium. Well-packed, not damaged, all documentation was provided.
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Dec 22, 2023
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Reuter are a very professional organisation who inspire trust. We have a problem with a large shower tray that they have delivered to Ireland. They are acting proactively and quickly to send us a replacement. We could not ask for more. The only small problem we had was trying to speak on the phone to customer service in english, but by email its working perfectly
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Sep 24, 2023
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A+ overall a great experience.
The package was very well protected and arrived promptly (within the EU).
I bought at Reuter because I needed very specific dimensions and type of a washbasin. The one they had and I bought (Rivea) turned out significantly more affordable than those I found in person, while having a great premium feel.
Very impressed and happy.
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Aug 1, 2023
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Excellent logistics service, good availability of products, fair prices and a very efficient post purchase team and follow up.
Only point that might be enhanced is the packaging team as once i had a visibly damaged item and box that was just simply packed in another bigger new box
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PO
Paul O.
Irland
Dec 8, 2023
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Visited the Reuter showroom in Düsseldorf and have ordered multiple bathrooms from them online with great success. The choice of not only the bathroom goods but their lighting section is equally great too. Quick to dispatch, and reasonable carriage costs. Highly recommended 😊
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May 5, 2023
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The Reuter site is easy to navigate. All stages of purchase are easy.
Shipping to South West Ireland in under one week. The items were very well packed.
Buying from Reuter is exact, with no hidden charges.
You can be confident shopping with Reuter.
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