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Top positive review
May 13, 2023
Verified review
Very good service. I am positively surprised by the quality of Reuter's products and clients care. I appreciated the advice and comments given by Mr Friedrich about some items that were missing in my basket and that I would need for other items ordered. Also other employees were professional and helpful. The items were sent immediately after the payment. I got them over 2 or 3 days. Thank you Reuter's staff. I will definitely recommend you
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
Communication and response time. Some items delivered in damaged packaging.
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Answer by reuter.com
Dec 6, 2023
We apologise for the inconvenience caused. We kindly ask for your understanding that we have a higher range of incoming requests at the moment which causes a delay in the regular workflow.
Dec 8, 2023
Verified review
I ordered a stock Item and after Paying was told it wasn't in stock
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Answer by reuter.com
Dec 11, 2023
We apologise for the inconvenience caused. The item has always been displayed as available approximately one week.
Sep 21, 2023
Verified review
Slow to respond, defective products not yet replaced
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Answer by reuter.com
Sep 21, 2023
We apologise you aren't satisfied with our after-sales service. As the whole topic is about different quality aspects and maybe wrong elictricity installation, we have to forward the complaint to the manufacturer to check.
In this way, we can prevent. This is the only way we can avoid further defective deliveries or find out if there is a series change.
Oct 9, 2023
Verified review
Delivery is bad!
When I ordered, there was 30+ pieces on stock - I ordered, paid the same day and now 6 weeks after still no delivery, nothing. If it says on stock it means on stock, not ''we have send a mail to the producer'' and now we are waiting. this is very very bad and misleading!
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Answer by reuter.com
Oct 9, 2023
We apologise for the inconvenience caused. One of the ordered items wasn't available at the time of your order.
Oct 5, 2023
Verified review
Worst customer service ever. They refuse to speak with you in person.
Reuter has mis-understood an email of mine and hence cancelled a full order, already pre-paid, without refunding the shipping costs.
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Answer by reuter.com
Oct 6, 2023
We kindly ask for your understanding that we need notifcations for cancellations and partial deliveries in written because of the possibility of misunderstanding on phone. As you wrote you want a cancellation of the outstanding items, the order was overworked before you mentioned that only the partial delivery was rejected.
Sep 15, 2023
Verified review
Schedules of availability never respected.
Few persons in the cie capable to speak english
Finally prices are very high regarwing the fact that all you items are sold separatly whereas from the other providers in one price all is included.
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Answer by reuter.com
Sep 18, 2023
We apologise you aren't satisfied with our terms and conditions. By system, we can not see a delay in the mentioned delivery time.
Aug 24, 2023
Verified review
Better clarity in your product description, use photos that clearly show what is included.
Train you support staff to be pleasant and supportive
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Answer by reuter.com
Aug 31, 2023
We apologise fo the inconvenience caused.
Jul 26, 2023
Verified review
poor description on website and misleading
it says on their website 2 pieces , but you get 1. documented in advance about it, on receipt I still get 1.
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Answer by reuter.com
Jul 26, 2023
We apologise that the "on stock" amount of two items caused a misunderstanding of the packaging unit.
Jun 21, 2023
Verified review
Huge delay
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Answer by reuter.com
Jun 22, 2023
we apologise for the inconvenience caused
Jun 21, 2023
Verified review
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Answer by reuter.com
Jun 26, 2023
Wir bedauern, dass es einen Grund zur Reklamation gegeben hat.
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