reuter.comReviews:
231 reviews in the last 12 months697 total reviews
Excellent
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Top positive review
6 days ago
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
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Top negative review
Sep 21, 2023
Verified review
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Reviews for reuter.com
10 days ago
Verified review
The price and quality of the delivery
The price for delivery indication should be more clear on the website; free delivery is ONLY in Germany; even though a delivery to the south of Germany would be way further from the warehouse as compared to where I live in Belgium I still needed to pay quite a lot (order for about 3500 euro).
The delivery itself was done at the border between the street and the driveway; not to the doorstep which made me gather around some people to transport the goods into the house.
The goods itself were greatly packed and wrapped about the best I've seen ever!
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Answer by reuter.com
9 days ago
We apologise you aren't satisfied with our terms and conditions.
Jan 4, 2024
Verified review
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Answer by reuter.com
Jan 5, 2024
We apologise you aren't satisfied.
Sep 21, 2023
Verified review
Slow to respond, defective products not yet replaced
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Answer by reuter.com
Sep 21, 2023
We apologise you aren't satisfied with our after-sales service. As the whole topic is about different quality aspects and maybe wrong elictricity installation, we have to forward the complaint to the manufacturer to check.
In this way, we can prevent. This is the only way we can avoid further defective deliveries or find out if there is a series change.
Oct 5, 2023
Verified review
Worst customer service ever. They refuse to speak with you in person.
Reuter has mis-understood an email of mine and hence cancelled a full order, already pre-paid, without refunding the shipping costs.
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Answer by reuter.com
Oct 6, 2023
We kindly ask for your understanding that we need notifcations for cancellations and partial deliveries in written because of the possibility of misunderstanding on phone. As you wrote you want a cancellation of the outstanding items, the order was overworked before you mentioned that only the partial delivery was rejected.
Jul 15, 2023
Verified review
One item came damaged with missing parts. When I was making another order, availability information about delivery was wrong so I had to cancel one item.
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Answer by reuter.com
Jul 17, 2023
We apologise for the inconvenience caused
Aug 24, 2023
Verified review
Better clarity in your product description, use photos that clearly show what is included.
Train you support staff to be pleasant and supportive
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Answer by reuter.com
Aug 31, 2023
We apologise fo the inconvenience caused.
Sep 11, 2023
Verified review
You shoud know ( before you pay) when you get your items. Wehave been waiting now about 1 month. Construction site is waiting.
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Answer by reuter.com
Sep 11, 2023
We apologise for the inconvenience caused.
Jul 26, 2023
Verified review
poor description on website and misleading
it says on their website 2 pieces , but you get 1. documented in advance about it, on receipt I still get 1.
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Answer by reuter.com
Jul 26, 2023
We apologise that the "on stock" amount of two items caused a misunderstanding of the packaging unit.
Jun 21, 2023
Verified review
Huge delay
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Answer by reuter.com
Jun 22, 2023
we apologise for the inconvenience caused
Jun 21, 2023
Verified review
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Answer by reuter.com
Jun 26, 2023
Wir bedauern, dass es einen Grund zur Reklamation gegeben hat.
Apr 29, 2023
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Answer by reuter.com
May 2, 2023
We regret that we were not able to convince you completely.
Apr 27, 2023
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Answer by reuter.com
Apr 28, 2023
Schade, dass Sie nicht vollständig überzeugt sind.