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Top positive review
May 13, 2023
Verified review
Very good service. I am positively surprised by the quality of Reuter's products and clients care. I appreciated the advice and comments given by Mr Friedrich about some items that were missing in my basket and that I would need for other items ordered. Also other employees were professional and helpful. The items were sent immediately after the payment. I got them over 2 or 3 days. Thank you Reuter's staff. I will definitely recommend you
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
It was almost perfect. The only slight hitch was at the end when an email said the package was coming on a Monday, but the local distribution company - Fercam - had already called to say it would arrive Tuesday, one day later, and it did. So I was a little confused but not much. I had recently ordered something from Manomano - which was disastrous. In short, I would definitely return to Reuter.com!
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Mar 7, 2024
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Feb 18, 2024
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Customer service and delivery….
Delivery is very fast as expected and customer care service is appreciated….
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Feb 25, 2024
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Jan 4, 2024
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Answer by reuter.com
Jan 5, 2024
We apologise you aren't satisfied.
Dec 24, 2023
Verified review
Good delivery time, but a bit more expensive than the others.
Shiping to different countries is a big plus
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Dec 28, 2023
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good prices and good service
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Dec 20, 2023
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Dec 18, 2023
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Jun 30, 2023
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Excellent webshop.
Unfortunately the stock info is sometimes not up-to-date
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Jul 12, 2023
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Speed of delivery
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Nov 16, 2023
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Nov 13, 2023
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Oct 29, 2023
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Aug 23, 2023
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Jul 12, 2023
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Apr 26, 2023
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Sep 21, 2023
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Slow to respond, defective products not yet replaced
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Answer by reuter.com
Sep 21, 2023
We apologise you aren't satisfied with our after-sales service. As the whole topic is about different quality aspects and maybe wrong elictricity installation, we have to forward the complaint to the manufacturer to check.
In this way, we can prevent. This is the only way we can avoid further defective deliveries or find out if there is a series change.
Oct 5, 2023
Verified review
Worst customer service ever. They refuse to speak with you in person.
Reuter has mis-understood an email of mine and hence cancelled a full order, already pre-paid, without refunding the shipping costs.
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Answer by reuter.com
Oct 6, 2023
We kindly ask for your understanding that we need notifcations for cancellations and partial deliveries in written because of the possibility of misunderstanding on phone. As you wrote you want a cancellation of the outstanding items, the order was overworked before you mentioned that only the partial delivery was rejected.
Aug 24, 2023
Verified review
Better clarity in your product description, use photos that clearly show what is included.
Train you support staff to be pleasant and supportive
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