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Top positive review
May 13, 2023
Verified review
Very good service. I am positively surprised by the quality of Reuter's products and clients care. I appreciated the advice and comments given by Mr Friedrich about some items that were missing in my basket and that I would need for other items ordered. Also other employees were professional and helpful. The items were sent immediately after the payment. I got them over 2 or 3 days. Thank you Reuter's staff. I will definitely recommend you
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
I have ordered from the shop on many occassions. Most of the time good and quick service. Products of good quality. Reclamation part works less satisfactory.
So if you are sure about the product this is the shop to choose.
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Feb 28, 2024
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Aanrader
Door een verkeerde bestelling heb ik de douchebak moeten wisselen , alles is enorm goed verlopen.
De vriendelijkheid was uitstekend alsook de terug storting.
Aanrader.
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Mar 7, 2024
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I appreciated that the staff personally checked the order and advised on the combination of products. Fast delivery.
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7 days ago
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Great service
Good prices. Excellent staff and very easy to do business with. Fast and efficient every time
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Mar 8, 2024
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I liked the large selection of items in the online shop and the quality.
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Mar 14, 2024
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Excellent service, quick delivery and all round fantastic experience.
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10 days ago
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Good quality product and Very prompt delivery
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Mar 13, 2024
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Great communication and prompt delivery.
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11 days ago
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Hana
quick delivery, willing
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Mar 12, 2024
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only OK
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3 days ago
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6 days ago
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11 days ago
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11 days ago
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Mar 15, 2024
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Mar 13, 2024
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Mar 11, 2024
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Mar 11, 2024
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Feb 28, 2024
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Jan 30, 2024
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Quick response
They had the product i needed in stock. I also managed to contact them by telephone-and they sent the product swiftly
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