Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Feb 1, 2024
Verified review
The vanke did not fit
Report review
Answer by FixPart.no
Feb 2, 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Feb 10, 2024
Verified review
Fikk feile deler
Report review
Answer by FixPart.no
Feb 12, 2024
God dag, jeg beklager å høre at produktet du bestilte ikke passer. Basert på et typenummer kan vi avgjøre om et produkt passer til en bestemt enhet. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Vi beklager uleiligheten. Bram, FixPart kundeservice
Feb 14, 2024
Verified review
Treg frakt
Report review
Answer by FixPart.no
Feb 15, 2024
God dag, jeg beklager at du ikke mottok bestillingen din i tide. Dessverre ble leveransen noe forsinket, noe vi beklager. Hvis det fortsatt er noe galt med produktet, ber vi deg gi oss beskjed. Bram, FixPart kundeservice
Jan 15, 2024
Verified review
Delen eg bestilte passet. Ganske rask levering. Måtte hente pakken på posten siden hjemadresse ikke funnet eller ikke hjemme. Var i nærheten, så hadde vært på plass hvis jeg hadde fått SMS eller tlf. Men; ikke noe problem.
Report review
Jan 15, 2024
Verified review
Rydigt og greit, trekk 1 stjerne pga at eg ikkje fikk beskjed om at delen min ikkje var på lager allikevel og at eg da måtte vente 2 uker extra. Denne infoen fikk eg først når eg etterlyste leveransen min.
Report review
Jan 20, 2024
Verified review
Task levering, pakke på trappa. Et verktøy AEG ikke kunne skaffe, men nødvendig for å montere AEG deler i en AEG vaskemaskin. Mange takk!
Report review
Jan 17, 2024
Verified review
Quick and easy. Missing manual.
Easy to find correct part based on serial number. Very quick delivery. A manual to go with the items would be helpful.
Report review
Jan 11, 2024
Verified review
Easy to find the right part! 7days from ordering to mounted👍 now the machine is fixed and working👍
Report review
Jan 25, 2024
Verified review
Bra utvalg av reservedeler.…
Bra utvalg av reservedeler og grei søkerfunksjon for å finne rett del.
Rask leveranse.
Report review
Jan 17, 2024
Verified review
Temmelig dyrt for en hardplast dørhylle.
Alt annet var topp.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.