millesima-usa.comReviews

: 973Excellent

4.73

Reviews for millesima-usa.com

135 verified reviews in the last 12 months

973 total reviews
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8 months ago
Total pro shop. Zach reached out after I placed my order online to set up summer storage and discuss shipping options. Once the weather was getting ready to break he reached out again to confirm shipping. My wines arrived expertly packed and on time. They even sent the original 6-pack cases to go along with bottles (I was not expecting this at all.) I will definitely buy from them again.
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2 months ago
Their online sales process is fraudulent and they coerce customers’ private and financial information. After I made a gift purchase for a friend for a very special occasion online, I called them on the following day for estimate on delivery date. At that time, they informed me that I appear to be a fraudulent customer and can not accept my credit card payment online with my electronic signature. They said it is because I made a large purchase by credit card and sending to an address that is not my billing address. This is correct, but they knew all of this before I purchased my item on their online website with my credit card. Then, they informed me they will “withhold and refuse to fulfill my order” until I send them more personal info (photos of front and back of credit card and drivers license) to them through unsecured internet method. On a separate note, they also said if I was uncomfortable sending all that personal info via the internet I may choose to “wire transfer from my bank to theirs.” In other words, share more personal financial information. Plus, I would not have the credit card protection just in case they never send me the item I paid for. This is completely unacceptable business practice. If they can’t fulfill my purchase online with the info provided, then don’t accept my credit card payment online and make me sign an e document too. They have a process in place where they collect a lot of personal and financial information, with no intention of fulfilling the purchase order or delivery as the transaction action was completed online. Had I known they require me to send more personal info (photos of front and back of credit card and drivers license or banking info) to them through unsecured internet method as a precondition to fulfilling my order, I would not have even made the purchase online at all. In summary, they have an online sales process in place where they collect a lot of personal and financial information, but with no intention of delivery based on their online purchase process. They inform you that they will not deliver the good (after they already charged your credit card) until you wire them more money or send them more personal info in unsecured method on the internet. They should be stopped from continuing this fraudulent business practice that does not deliver products sold online via the internet to customers. In addition, coerce customers to divulge and risk customers personal, private, and financial information.
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Reviews for millesima-usa.com

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 Verified review
6 months ago
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6 months ago
Very knowledgeable about French and other wines. Excellent service. Fair prices.
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6 months ago
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6 months ago
Excellent communication and items were well packaged
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6 months ago
Good customer communication experience!
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6 months ago
Good advice. Prompt delivery
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6 months ago
The best wine store I have ever known.
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7 months ago
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7 months ago
Superior customer service.
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7 months ago
Excellent response to my change in shipping request. Overall great service.
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7 months ago
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7 months ago 
excellent website, tracked order, secure delivery
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7 months ago
Excellent selection of Bordeaux’s and good prices. I’ve been expanding my cellar and they have been very helpful.
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7 months ago
Exceptional service
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7 months ago
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7 months ago
I love that I can order different types of Krug from one place and they are packaged so good that nothing is going to happen. The customer service is outstanding also.
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7 months ago
Great selection and service.
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7 months ago
I use several online wine stores in NY and CA. Millésima is one of the best with an excellent inventory of on-hand wine and an easy to use Web page. Millésima is a great source of world-class Bordeaux wines!
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7 months ago
I had a misunderstanding about the shipping charges to my home state. The solution turned into free shipping, which was generous on the merchant’s part. Excellent customer service.
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7 months ago
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