Great transaction. Appreciated the notifications and timely delivery. The only complaint would be the packing. Upon receiving my package, the three bottles were loose and hitting each other. Fortunately none were damaged.
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the most relevant critical review
May 13, 2022
Their online sales process is fraudulent and they coerce customers’ private and financial information.
After I made a gift purchase for a friend for a very special occasion online, I called them on the following day for estimate on delivery date. At that time, they informed me that I appear to be a fraudulent customer and can not accept my credit card payment online with my electronic signature.
They said it is because I made a large purchase by credit card and sending to an address that is not my billing address. This is correct, but they knew all of this before I purchased my item on their online website with my credit card.
Then, they informed me they will “withhold and refuse to fulfill my order” until I send them more personal info (photos of front and back of credit card and drivers license) to them through unsecured internet method.
On a separate note, they also said if I was uncomfortable sending all that personal info via the internet I may choose to “wire transfer from my bank to theirs.” In other words, share more personal financial information. Plus, I would not have the credit card protection just in case they never send me the item I paid for.
This is completely unacceptable business practice.
If they can’t fulfill my purchase online with the info provided, then don’t accept my credit card payment online and make me sign an e document too.
They have a process in place where they collect a lot of personal and financial information, with no intention of fulfilling the purchase order or delivery as the transaction action was completed online.
Had I known they require me to send more personal info (photos of front and back of credit card and drivers license or banking info) to them through unsecured internet method as a precondition to fulfilling my order, I would not have even made the purchase online at all.
In summary, they have an online sales process in place where they collect a lot of personal and financial information, but with no intention of delivery based on their online purchase process.
They inform you that they will not deliver the good (after they already charged your credit card) until you wire them more money or send them more personal info in unsecured method on the internet.
They should be stopped from continuing this fraudulent business practice that does not deliver products sold online via the internet to customers. In addition, coerce customers to divulge and risk customers personal, private, and financial information.
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Verified review
Dec 5, 2022
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Verified review
Nov 13, 2022
Have been ordering with them for years. Great services and great access to the best product.
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Verified review
Nov 26, 2022
reliable, prompt service. Little to no errors in orders
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Nov 13, 2022
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Verified review
Nov 23, 2022
I was shorted three bottles of wine in a recent shipment, and, despite my repeated requests, I have not received the missing bottles or a refund. My next step will be to advise American Express to adjust my account and yours for the missing wine.
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Verified review
Oct 17, 2022
Delivered on their promise
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Verified review
Jan 27, 2022
A practicle and easy way for a foreigner to send a present inside the US: Thank You so much and at any time the best choice for me again!
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Verified review
Jan 27, 2022
PROFESSIONAL, VERYGOOD AND QUICK SUPPORT TO THE CUSTOMER.
Their online sales process is fraudulent and they coerce customers’ private and financial information.
After I made a gift purchase for a friend for a very special occasion online, I called them on the following day for estimate on delivery date. At that time, they informed me that I appear to be a fraudulent customer and can not accept my credit card payment online with my electronic signature.
They said it is because I made a large purchase by credit card and sending to an address that is not my billing address. This is correct, but they knew all of this before I purchased my item on their online website with my credit card.
Then, they informed me they will “withhold and refuse to fulfill my order” until I send them more personal info (photos of front and back of credit card and drivers license) to them through unsecured internet method.
On a separate note, they also said if I was uncomfortable sending all that personal info via the internet I may choose to “wire transfer from my bank to theirs.” In other words, share more personal financial information. Plus, I would not have the credit card protection just in case they never send me the item I paid for.
This is completely unacceptable business practice.
If they can’t fulfill my purchase online with the info provided, then don’t accept my credit card payment online and make me sign an e document too.
They have a process in place where they collect a lot of personal and financial information, with no intention of fulfilling the purchase order or delivery as the transaction action was completed online.
Had I known they require me to send more personal info (photos of front and back of credit card and drivers license or banking info) to them through unsecured internet method as a precondition to fulfilling my order, I would not have even made the purchase online at all.
In summary, they have an online sales process in place where they collect a lot of personal and financial information, but with no intention of delivery based on their online purchase process.
They inform you that they will not deliver the good (after they already charged your credit card) until you wire them more money or send them more personal info in unsecured method on the internet.
They should be stopped from continuing this fraudulent business practice that does not deliver products sold online via the internet to customers. In addition, coerce customers to divulge and risk customers personal, private, and financial information.
Report review
Answer by millesima-usa.com
May 19, 2022
Hello,
We have refunded your transaction. We apologize for any inconvenience this has caused, but we assure you that requesting verification of the card-holder’s identity is a measure we take to protect the card holder’s account.
We accept wire transfers in cases where clients prefer not to provide verification of their identity. In these cases, we refund/void the initial credit card transaction while we wait for those funds to be received. These transfers do not give us access to your banking information, and are an efficient and secure option when clients are not able to verify their identity or their credit card information.
The unfortunate reality of e-commerce is that fraud is a persistent problem. We are taking every precaution necessary to protect not only our ability to provide our clients with the convenience of shopping online, but any individual’s card information as well. Our automatic processes catch instances of fraud on a daily basis. When these processes trigger a potentially fraudulent transaction, we have additional measures to enable clients to proceed with their order in a way that does not compromise the security of the card-holder. While we are aware that these measures are not comfortable for all our customers, we would much rather give you the choice not to do business with us than to actively aid a criminal in committing fraud.
Payments associated information received through Millesima’s website are 100% secure. Our payment platform is designed to help us fulfill each web order in the most efficient and safest way possible. We are continuing to develop our fraud prevention procedures and are actively working on an order-by-order basis to ensure that our clients feel safe entrusting us with their business.
Best,
The Millesima Team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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