Have not unboxed my Rotavator but purchase and delivery has been excellent.
All packages in pristine condition externally.
Placed order on 16/06/2022 delivered to Ireland 04/07/2022. 18 days.
Only issue I have had is the tracking does not work.
Checking tracking website the number does not exist.
On Friday 01/07/2022 I received a phone call from a local courier company asking if Monday 04/07/2022 was suitable to deliver.
Driver on day telephoned me 30 min beforehand.
What more can one ask.
However on Agrieuro website my order on Friday 01/07/2022 updated to indepot 04/07/2022.
All in all confusing to the customer.
Otherwise I’m looking forward to using this device. Much better cheaper deal from Agrieuro for same product than any of the local suppliers.
Agrieuro included tool kit, safety work equipment , outdoor cover and shipping in the cost at a better price.
Delivered on time , quality products .
The only issue I have with the products I received is the quality of the instructions , on all three products the assembly instructions were very poor, if there was video instructions or clear pictures of assembly on the website it would go a long way to making a more positive experience.
Pricing , description, and ordering process all good . Delivery to portugal took a bit longer than I expected.
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Verified review
11 days ago
Delivered on time , quality products .
The only issue I have with the products I received is the quality of the instructions , on all three products the assembly instructions were very poor, if there was video instructions or clear pictures of assembly on the website it would go a long way to making a more positive experience.
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Verified review
Apr 25, 2023
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Mar 7, 2023
Good variety of machines for my kind of business, good prices and quick delivery, when you have in mind, that is free.
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Verified review
Apr 1, 2023
OK service
Mobile device shopping has difficulty with taking card payment
Does not ship to UK. I understand why but the website is .co.uK
Courier failed delivery on first attempt with very poor excuse
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Mar 1, 2023
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Feb 5, 2023
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Oct 10, 2022
The product has payment protection and also you can track the process of delivery. The only problem I had was the log splitter I bought, it arrived with hydrolic oil spilt all over the inside of the box, it was on my hands when I was undoing the packaging. Other then that all was well.
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Answer by AgriEuro
Dec 22, 2022
Good morning,
We're glad to know that you're satisfied about the quality of the machine and we're sorry for the slight inconvenience occurred during shipping. However, in the rare and unlikely event of oil leakage during transport, we ensure that the machine won't be affected by any malfunction and it will work properly.
Verified review
Aug 15, 2022
When i checked why there was no movement on the tracking information for one week. The reply was very quick and helpful
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Answer by AgriEuro
Dec 23, 2022
Good morning,
We're really glad to know you're satisfied about our customer service! We always take care of every single customer for providing all the information and assistance they need to ensure the best purchasing experience and service.
Verified review
Dec 23, 2022
Always had the best of service from anyone I have contacted at AgriEuro. First class service every time.
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Answer by AgriEuro
Dec 29, 2022
Good morning,
We're really glad to know you're satisfied about our customer service! We always take care of every single customer for providing all the information and assistance they need to ensure the best purchasing experience and service.
Verified review
Oct 13, 2022
I would like to buy everythibg with normal account.
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Answer by AgriEuro
Dec 22, 2022
Good morning,
I'd like to inform you that our customer service offers the possibility to contact us by e-mail, phone call or live chat. For any kind of question about your account please, don't hesitate to contact us through these channels and one of our operators will quickly reply.
Verified review
Jan 28, 2023
prompt delivery ( 1st time purchase only)
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Answer by AgriEuro
Feb 14, 2023
Good afternoon,
We're really glad to know you're satisfied about our services! We want to ensure the best purchasing experience to every customer, guaranteeing easy procedures for placing orders and fast delivery.
Verified review
Aug 8, 2022
Communication was good.
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Answer by AgriEuro
Dec 23, 2022
Good morning,
We're really glad to know you're satisfied about our customer service! We always take care of every single customer for providing all the information and assistance they need to ensure the best purchasing experience and service.
Verified review
Jan 8, 2023
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Aug 26, 2022
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Verified review
Jan 23, 2023
I bought a machine that broke after a day's work, I contacted agrieuro for spare parts and that the warranty should apply but no one contacted me. in the end I had to pay for the parts myself
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Answer by AgriEuro
Jan 31, 2023
Good morning,
We're sorry for the inconvenience experienced. However, when you opened the assistance ticket you only told us that you needed some parts that you had lost while using the machine, you didn't mentioned any malfunction. Our operator replied to you in less than one day generating for you the order of the parts you needed and sending you the payment request but you didn't reply even if we solicited you.
If we would have known that the machine had broken down after the first day of use we would have provided you assistance under warranty and you wouldn't had to pay for the parts needed.
Best regards,
I'm still waiting for my order from more then 2 weeks ago.
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Answer by AgriEuro
Jan 31, 2023
Good morning,
We're sorry for the delay caused by the Carrier Company during shipping. However, when you asked us information about the shipment, there still wasn't any delay but we warned you about the possible delay due to Christmas Holidays, unfortunately, and we solicited the Carrier Company everyday providing you all the information about the status of your shipment step by step.
Best regards,
Verified review
Dec 19, 2022
The service team is rubbish.
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Answer by AgriEuro
Dec 22, 2022
Good morning,
We're sorry for your negative feedback. We're always at complete disposal of every single customer and, for any kind of question, clarification and assistance request you can directly contact us by e-mail, phone call or live chat and we'll be glad to help you.
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