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frontrunneroutfitters.com/en/deReviews

: 190Excellent

4.74

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certified since: 6/14/2018
updated on: 8/18/2022
frontrunneroutfitters.com/en/de is checked and certified according to the Trusted Shops quality criteria
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certified since: 6/14/2018
updated on: 8/18/2022
frontrunneroutfitters.com/en/de is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At frontrunneroutfitters.com/en/de, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for frontrunneroutfitters.com/en/de

54 verified reviews in the last 12 months

190 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
When products are indicated on your site "out of stock" give an estimated period when the product will probably available
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the most relevant critical review


8 months ago
Horrible customer service. Roof rack damages the paint of the car. Takes CS 6(!) weeks to come up with three different answers, all equally irrelevant and obvious ways to dodge any responsability whatsoever. Service agent calls (and texts!) via private phone to fit the rack in a way that FR officially says not to do. When confronted with this FR ignores and claims 'overloading and misuse'. First explanation was that the RR feet were too tight - when asked about the proper torque spec which is never stated in any RR manual they provide, explanation changes. Concept = good, quality = mediocre, service = worse I've ever had.
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Reviews for frontrunneroutfitters.com/en/de

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(1)
 Verified review
8 months ago
The products are great, but the shipping is always an issue. This time I have not received yet (I saw once the deliverer passing by and not stopping, he left a message as if I was not home). And every time I'm charged the export fees + the carrier fees for the export fees.
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Answer by frontrunneroutfitters.com/en/de
7 months ago
Hey, The satisfaction of our customers is very important to us and of course we pursue the highest service standards. Please understand that we can't effect the delivery time of the shipment provider. Your order was shipped 3 hours after you've placed the order and we're sorry that it took UPS a while to deliver. We wish you fun with your new Front Runner gear. If you have any questions, don't hesitate to contact our colleagues from the Sales team. You can reach out to them from Monday to Friday from 10 am to 6 pm and on Saturday from 10 am to 1 pm. You can contact them by e-mail at info.eu@frontrunneroutfitters.com or by phone at +49 (0) 511 47 40 46-400
 Verified review
1 year ago
Purchase experience and delivery times from front runner have been excellent. Logistics partner UPS has been a disaster!
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 Verified review
6 months ago
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 Verified review
9 months ago
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