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updated on: Jun 10, 2023
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Reviews for superglamourous.it
4.61
Excellent
This is how we ensure that reviews come from real consumers.
the most relevant positive review
I was a little bit afraid of ordering from abroad but it was not necessary since superglamourous sent my shoes within a day from ordering and I did receive it few days after. Super fast shipping and smooth ordering process..
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the most relevant critical review
Oct 13, 2022
Received the shoes on Monday. In the box were shoes with the wrong size (1 size smaller). I wrote already 2 emails to the shop but did not receive any answer (today is Thursday). In the whole shopping process the shop did not send me any invoice. I asked for the receipt but did not any answer. Next week I am going to ask the Italian authorities, if this is OK in Italy.
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Reviews for superglamourous.it
Verified review
Oct 13, 2022
Received the shoes on Monday. In the box were shoes with the wrong size (1 size smaller). I wrote already 2 emails to the shop but did not receive any answer (today is Thursday). In the whole shopping process the shop did not send me any invoice. I asked for the receipt but did not any answer. Next week I am going to ask the Italian authorities, if this is OK in Italy.
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Answer by superglamourous.it
Oct 14, 2022
Hi there,
Thank you for leaving a review.
We are really sorry to learn about your negative experience and would like to apologise. This is not the service standards we aim to deliver and are very keen to make this right.
Please rest assured that we will be reviewing your feedback with our customer service team and apologise for the delay in responding to you.
We hope to see you again soon.
Kind regards,
Andrea, Superglamourous Customer Service
Verified review
I wish I had read the reviews before purchasing my item. I would never of used this retailer. The email address they provide for returns gets bounced back. You are unable to contact them and after nearly a month have still not heard a whisper form them. Not happy at all. the item was over 300 Euros so a fair bit of money to lose.
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Answer by superglamourous.it
Dec 24, 2022
Dear Lyn,
Thank you for taking the time to provide your feedback.
We are very sorry that your experience has not been entirely satisfying and would like to apologise for any delay in responding to you. This is not the service standards we aim to deliver and are very keen to make this right.
You may get in touch with us at info@superglamourous.it or hello@superglamourous.it
With best wishes for the holiday season,
Andrea, Superglamourous Customer Service
Verified review
Dec 5, 2022
Size is very small, return policy too complicated and creates really hassle. Online shopping is about saving time, however here is I’m experiencing spending more time and money.
Great ads and professional website, got my attention but reality has been different.
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Answer by superglamourous.it
Dec 6, 2022
Dear Customer,
Thank you for your feedback.
We want all our customers to be satisfied with their purchases and are very sorry this was not the case in this instance.
We also regret to hear that you found our returns procedure, which is detailed inside the shoe box, complicated. Please do contact us should you require any additional help and we will do our best to find a solution for you. Nevertheless, we have noted your concerns and will be considering them.
Best regards,
Andrea, Superglamourous Customer Service
Verified review
Aug 8, 2022
Purchased this shoe last month and only won it ONCE for my mother's 70th Birthday party and the bows came off during the party which was rather embarrassing, couldn't find the other bow!!! For a £300 shoe this is hugely shocking and disappointing!!!
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