superglamourous.itReviews:
39 reviews in the last 12 months95 total reviews
Excellent
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Top positive review
Jul 12, 2023
Verified review
It's my 2nd pair of shoes. Very Nice! Good Quality as expected! Delivery was fast to Canada. I'm going to purchase more. This style fits slightly smaller, I'm a 9.5 USA. I ordered size 10 and with inserts, it fits perfect!
TANGERINE 9 TOLEDO TOBACCO
Keep up the good work and customer service!
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Top negative review
Dec 22, 2022
Verified review
I wish I had read the reviews before purchasing my item. I would never of used this retailer. The email address they provide for returns gets bounced back. You are unable to contact them and after nearly a month have still not heard a whisper form them. Not happy at all. the item was over 300 Euros so a fair bit of money to lose.
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LL
Lyn L.
Langley
Reviews for superglamourous.it
Jul 3, 2023
Verified review
I have not received it
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Answer by superglamourous.it
Jul 4, 2023
Dear Customer,
We take all feedback from our customers very seriously indeed and are very sorry for this issue. Could you contact us directly with more details so that we can investigate what may have happened and take the necessary action?
We hope to have the opportunity to deliver a better experience in the future.
Kind regards,
LL
Lyn L.
Langley
Dec 22, 2022
Verified review
Read reviews before ordering
I wish I had read the reviews before purchasing my item. I would never of used this retailer. The email address they provide for returns gets bounced back. You are unable to contact them and after nearly a month have still not heard a whisper form them. Not happy at all. the item was over 300 Euros so a fair bit of money to lose.
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Answer by superglamourous.it
Dec 24, 2022
Dear Lyn,
Thank you for taking the time to provide your feedback.
We are very sorry that your experience has not been entirely satisfying and would like to apologise for any delay in responding to you. This is not the service standards we aim to deliver and are very keen to make this right.
You may get in touch with us at info@superglamourous.it or hello@superglamourous.it
With best wishes for the holiday season,
Andrea, Superglamourous Customer Service
Dec 5, 2022
Verified review
RETURN & EXCHANGE POLICY IS VERY BAD
Size is very small, return policy too complicated and creates really hassle. Online shopping is about saving time, however here is I’m experiencing spending more time and money.
Great ads and professional website, got my attention but reality has been different.
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Answer by superglamourous.it
Dec 6, 2022
Dear Customer,
Thank you for your feedback.
We want all our customers to be satisfied with their purchases and are very sorry this was not the case in this instance.
We also regret to hear that you found our returns procedure, which is detailed inside the shoe box, complicated. Please do contact us should you require any additional help and we will do our best to find a solution for you. Nevertheless, we have noted your concerns and will be considering them.
Best regards,
Andrea, Superglamourous Customer Service