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certified since: Jun 10, 2020
updated on: Mar 28, 2023
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Reviews for superglamourous.it
This is how we ensure that reviews come from real consumers.
the most relevant positive review
I was a little bit afraid of ordering from abroad but it was not necessary since superglamourous sent my shoes within a day from ordering and I did receive it few days after. Super fast shipping and smooth ordering process..
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the most relevant critical review
Oct 13, 2022
Received the shoes on Monday. In the box were shoes with the wrong size (1 size smaller). I wrote already 2 emails to the shop but did not receive any answer (today is Thursday). In the whole shopping process the shop did not send me any invoice. I asked for the receipt but did not any answer. Next week I am going to ask the Italian authorities, if this is OK in Italy.
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Reviews for superglamourous.it
Verified review
I wish I had read the reviews before purchasing my item. I would never of used this retailer. The email address they provide for returns gets bounced back. You are unable to contact them and after nearly a month have still not heard a whisper form them. Not happy at all. the item was over 300 Euros so a fair bit of money to lose.
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Answer by superglamourous.it
Dec 24, 2022
Dear Lyn,
Thank you for taking the time to provide your feedback.
We are very sorry that your experience has not been entirely satisfying and would like to apologise for any delay in responding to you. This is not the service standards we aim to deliver and are very keen to make this right.
You may get in touch with us at info@superglamourous.it or hello@superglamourous.it
With best wishes for the holiday season,
Andrea, Superglamourous Customer Service
Verified review
Aug 8, 2022
Purchased this shoe last month and only won it ONCE for my mother's 70th Birthday party and the bows came off during the party which was rather embarrassing, couldn't find the other bow!!! For a £300 shoe this is hugely shocking and disappointing!!!
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