3D Prima- Logo - reviews

3D Prima
Reviews:

520 reviews in the last 12 months4,534 total reviews  

4.72
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Sep 12, 2014
The Trustmark indicates trustworthy online retailers.
3D Prima fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 19, 2023
 Verified review
Alloy 910 nylon filament has been difficult to source in the UK lately but 3DPrima were able to source it from stock and deliver it to me in the UK in under 4 days. It was even 40% off in the sale. I build small combat robots as a hobby and Alloy 910 is the strongest material I have found having just enough flex to make it impact resistant. You can even dye it many colours using nylon clothing dyes such as oranges as can be seen in the pictures below.

Top negative review

Apr 21, 2023
 Verified review
Deras filament är ingen bra rullade alls, kvalitet är jo bra De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app. Efter par mejl med kundservice de skulle skicka samma varann igen. Frågan är om de hade skickat paketet från början eller inte.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for 3D Prima

 Sort by  
Relevance
(52)
(8)
(4)
(16)
Reset
5 days ago
 Verified review

Schnelle und freundloiche Kommunikation

Bestellung wurde wegen Lieferverzögerung storniert, Shop konnte nichts dafür. Abwicklung war freundlich und probelmlos. Danke
Report review
11 days ago
 Verified review
I got the items all good but the extra charges was not expected from the delivery company
Report review
3 days ago
 Verified review
Report review
Feb 13, 2024
 Verified review
I'm their reseller. A great share of their 3D printers are discounted for the end customers but not for resellers. So, the end user will get the printer remarkably cheaper when purchasing directly from 3DPrima instead of the reseller. That makes the reseller position very difficult if not impossible. Sometimes you order items that are not in stock but you need to wait. While waiting, you're not able to add products to your order, but you need to make a new order. So, you get two (or more) deliveries and pay two (or more) freight charges.
Report review
Feb 23, 2024
 Verified review

SCARCE AND POOR HANDLING OF TRANSPORT AND SHIPMENT PHASES, DELIVERY NOT FULFILLED YET

I am sending a detailed description of the current status of the shipment. It has been scarcely handled and the delivery was not fulfilled at all, as there are already extensions for the timetables of final shipment to the customer's address.
Report review
Answer by 3D Prima
2 days ago
We are sorry you had a negative experience with the transporter. I see that there was a problem delivering it to your mailbox as it did not fit the slot, and you got a message about it before writing the review, giving you instructions on where to claim your package. I can also see that you have collected your shipment now. We do hope you reconsider your review, as we have no influence over your mailbox size and what mode of transportation you select for your shipments. Have a Nice Day.
Jan 30, 2024
Under review
Report review
Jan 10, 2024
 Verified review

Good assortment, slow delivery

A good assortment of the store, but delivery to Cyprus takes about half a month instead of the specified 4-5 days.
Report review
Answer by 3D Prima
Feb 8, 2024
Thank you for taking the time to review our store. We appreciate your feedback and are sorry to hear that the delivery to Cyprus took longer than expected. We strive to provide exceptional customer service and accurate information about our delivery times. Rest assured, we are continually striving to improve our delivery process and ensure that customers receive their orders promptly and in perfect condition. Thank you again for your review!
Jan 23, 2024
 Verified review
Fast handling. Would like more details on filament properties and printability.
Report review
Jan 22, 2024
 Verified review
great printer good service
Report review
Answer by 3D Prima
Feb 8, 2024
Thank you for leaving such a positive review! We are delighted that you are pleased with your printer and the service you received. We hope to continue providing you with great experiences in the future!
Jan 16, 2024
 Verified review
Fast handling
Report review
Jan 11, 2024
 Verified review
Report review
Dec 5, 2023
 Verified review
Everything would be very good, but the shipping is very long, 9 days, I think it's too long.
Report review
Dec 12, 2023
 Verified review
Fast delivery.
Report review
Dec 20, 2023
 Verified review
All okay
Report review
Nov 30, 2023
 Verified review

I ordered an item and they stopped responding

I ordered an item and i chose bank transfer as paying method. After transfering the money i wrote to their support team asking a follow up and they ignore me, as of now i dont have any information about the status of the order.
Report review
Answer by 3D Prima
Feb 8, 2024
Thank you for taking the time to post a review about your recent purchase experience with us. We appreciate all customer feedback, both positive and constructive. As far as I can see your product has been delivered. Thank you again for your feedback and we wish you well in your future endeavors.
Dec 2, 2023
 Verified review
Got stung on Import Duty of nearly £50! BUYER BEWARE!
Report review
Answer by 3D Prima
Feb 8, 2024
Thank you for taking the time to share your experience with us. We understand that additional import taxes can be a surprise and we apologize for any inconvenience this may have caused. As you live outside the EU import duty´s will be applied. Thank you again for your feedback.
Dec 20, 2023
 Verified review
Order taking double the time said, to be delivered.
Report review
Sep 20, 2023
 Verified review
Very good products. The 3 kg spools are convenient to use, inexpensive and the quality is vert nice. I've just tested the Easy PETG and the print is a success directly. Only Paypal paiement seems to work from France, which is a bit the plea as accounting is concerned. I hope to see this issue solved someday, and I will become an even happier customer !
Report review
Apr 1, 2023
 Verified review

I could not give give maximum yet. but it looks excellently good so far.

I could not give give maximum yet, because so far i have only made limited purchases, but so far it looks actually excellent, but i need more experience from you to rate my future purchases. So no hard feelings? i hope. But i think you understand my careful opinion. Best regards: Jan-erik
Report review
May 13, 2023
 Verified review

Looks amazing, not that solid

Amazingly beautiful filament but it does not have that good layer adhesion. Also leaves an annoying residue on my PEI sheet which is annoying to scrub away. Would probably buy again since it was well priced, shipped fast and prints good despite the drawbacks
Report review