3D PrimaReviews:
453 reviews in the last 12 months4,558 total reviews
Excellent
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Top positive review
Aug 19, 2023
Verified review
Alloy 910 nylon filament has been difficult to source in the UK lately but 3DPrima were able to source it from stock and deliver it to me in the UK in under 4 days. It was even 40% off in the sale. I build small combat robots as a hobby and Alloy 910 is the strongest material I have found having just enough flex to make it impact resistant. You can even dye it many colours using nylon clothing dyes such as oranges as can be seen in the pictures below.
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Top negative review
Feb 13, 2024
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I'm their reseller. A great share of their 3D printers are discounted for the end customers but not for resellers. So, the end user will get the printer remarkably cheaper when purchasing directly from 3DPrima instead of the reseller. That makes the reseller position very difficult if not impossible.
Sometimes you order items that are not in stock but you need to wait. While waiting, you're not able to add products to your order, but you need to make a new order. So, you get two (or more) deliveries and pay two (or more) freight charges.
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Reviews for 3D Prima
Jan 26, 2024
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All good as always :)
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Answer by 3D Prima
Feb 8, 2024
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience. We strive to ensure that our customers have the best possible experience, so we appreciate your feedback. Thank you for taking the time to share your thoughts with us.
Feb 3, 2024
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Everything fine!
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Feb 20, 2024
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Fast delivery
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Feb 12, 2024
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Tutto ok
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Feb 19, 2024
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Feb 8, 2024
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Feb 5, 2024
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Feb 2, 2024
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Jan 26, 2024
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Feb 23, 2024
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SCARCE AND POOR HANDLING OF TRANSPORT AND SHIPMENT PHASES, DELIVERY NOT FULFILLED YET
I am sending a detailed description of the current status of the shipment. It has been scarcely handled and the delivery was not fulfilled at all, as there are already extensions for the timetables of final shipment to the customer's address.
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Answer by 3D Prima
Mar 28, 2024
We are sorry you had a negative experience with the transporter.
I see that there was a problem delivering it to your mailbox as it did not fit the slot, and you got a message about it before writing the review, giving you instructions on where to claim your package. I can also see that you have collected your shipment now.
We do hope you reconsider your review, as we have no influence over your mailbox size and what mode of transportation you select for your shipments.
Have a Nice Day.
Jan 30, 2024
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Jan 19, 2024
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Like: The payment-invoicing and the shipping processes...
Don't Like: The products do not remain in our basket for a certain amount of time.. If I choose something today and if I decide to buy it after a week will not be in our basket.. I have to find it again...
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Answer by 3D Prima
Feb 8, 2024
Thank you for your feedback. We appreciate that you liked the payment-invoicing and shipping processes. We apologize for any inconvenience caused by the basket not remaining in place for a certain amount of time. At our company, we strive to provide the best user experience possible and we are always looking for new ways to improve it. Thank you again for your valuable input and we hope that you continue to enjoy our services in the future.
Jan 10, 2024
Verified review
Good assortment, slow delivery
A good assortment of the store, but delivery to Cyprus takes about half a month instead of the specified 4-5 days.
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Answer by 3D Prima
Feb 8, 2024
Thank you for taking the time to review our store. We appreciate your feedback and are sorry to hear that the delivery to Cyprus took longer than expected. We strive to provide exceptional customer service and accurate information about our delivery times. Rest assured, we are continually striving to improve our delivery process and ensure that customers receive their orders promptly and in perfect condition. Thank you again for your review!
Jan 22, 2024
Verified review
Very good price for an excellent product
Very good price for an excellent product. Delivery was as promised, right at my doorstep and free of charge.
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Answer by 3D Prima
Feb 8, 2024
Thank you for your kind words about our product and service, and also for the nice pictures. We are delighted to hear that you are satisfied with the price and delivery of your order. Thank you for being a valued customer!
Jan 23, 2024
Verified review
Fast handling.
Would like more details on filament properties and printability.
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Jan 10, 2024
Verified review
Excellent communication, packaging and shipping.
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Answer by 3D Prima
Feb 8, 2024
Thank you for your positive feedback! We are delighted to hear that your experience with our communication, packaging and shipping was excellent. At our company we strive to provide the highest level of customer service and satisfaction, and we are glad to know that we exceeded your expectations. Thank you for taking the time to review our services!
Jan 4, 2024
Verified review
quick delivery, good qualitiy
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Jan 22, 2024
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great printer good service
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Answer by 3D Prima
Feb 8, 2024
Thank you for leaving such a positive review! We are delighted that you are pleased with your printer and the service you received. We hope to continue providing you with great experiences in the future!
Jan 25, 2024
Verified review
Super service, alt var ok
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Answer by 3D Prima
Feb 8, 2024
Tak for din positive anmeldelse! Vi er glade for at høre, at du havde en god oplevelse med vores service. Endnu en gang tak, fordi du tog dig tid til at dele din feedback.
Jan 8, 2024
Verified review
Super godt service
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