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certified since: Sep 12, 2014
updated on: Apr 1, 2023
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Reviews for 3dprima.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Mar 6, 2023
I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order.
The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.
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the most relevant critical review
Aug 15, 2022
So...
When I found that the Ender S1 Pro that I received had a F1 chip (which Creality does not post Firmware updates for), I asked tech support what to do. After not believing me they told me to contact Creality.
The only reason I ordered from 3dprima, was that they promised good customer support, but this was not better than Amazon.
So what you can improve:
- Don't pretend to have good customer support.
- Don't sell printers that are not supported.
Oh, and yeah, the filament I ordered and the delivery time was really not impressive...
The reason you didn't get a one was the price... But since you're no better than Amazon, then... So it's a weak two...
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Reviews for 3dprima.com
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Jan 13, 2023
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Jan 10, 2023
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Jan 9, 2023
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Jan 9, 2023
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Jan 5, 2023
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Jan 4, 2023
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Jan 4, 2023
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Jan 3, 2023
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Jan 2, 2023
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Jan 2, 2023
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Dec 5, 2022
Good overall but took longer than thought.
Website states orders will be ready in a few hours but mine wasn't. I called to ask and was told "the warehouse is busy, they won't get to it today". No apology considering I chose collection as I was in the area on that day.
Everyone knows warehouses can get busy but for the sake of a few minutes picking 2 items from the shelf cost me a second 50 km round trip.
Good printer parts though and all as expected on that side.
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Dec 1, 2022
Service and stock has always been good. The only thing keeping me from full marks is that you really need to have a sharp talk with the post office that periodically refuse to honor your shipping agreement.
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The webshop is a bit strange sometimes but otherwise all good 👍🏻
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Dec 13, 2022
Good but would want to see more parts for prusa
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Dec 5, 2022
Quick and easy ordering
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Dec 24, 2022
Fast delivery
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Dec 28, 2022
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Dec 27, 2022
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Dec 23, 2022
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Dec 22, 2022
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