Certificate for archiproducts.com/en

No. X3138F39197D7C74DDF46810DB0269000
 

Approved on
01/08/2016
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for archiproducts.com/en



Good

4.32/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 107 Trusted Shops reviews collected in the last 12 months.
In total, archiproducts.com/en has already collected 263 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/01/2019
Date of order
10/10/2018
20/01/2019
Excellent
5.00
Excellent

Date of publication
20/01/2019
Date of order
25/11/2018
20/01/2019
Delivery was much faster than stated online which was nice. Beautiful lamps
4.67
Excellent

Date of publication
18/01/2019
Date of order
05/12/2018
18/01/2019
Delivery was quick. There was just a knock in the corner of one of the shelves.
3.67
Good

Date of publication
17/01/2019
Date of order
10/12/2018
17/01/2019
very nice
4.33
Good

Date of publication
17/01/2019
Date of order
04/12/2018
17/01/2019
Product shipped quickly as described. Great quality and service.
5.00
Excellent

Date of publication
11/01/2019
Date of order
05/12/2018
11/01/2019
Even though one time the goods did not arrive in proper conditions, I must say the response of customer service was excellent
5.00
Excellent

Date of publication
10/01/2019
Date of order
04/12/2018
10/01/2019
Still writing for half of my products... a month later.
Problems and confussion with the shipment, bad communication between their different areas
2.00
Poor

archiproducts.com/en replies: 11/01/2019
Dear Customer, We really apologize for the confusion but the articles you bought had the same name and therefore the codes of the lamps were mixed up in our warehouse. Anyway we informed ARTEMIDE about it and they are now shipping to our warehouse the missing lamps. We really apologize for the inconvenience again and we stay at your disposal. Best regards

Date of publication
07/01/2019
Date of order
26/11/2018
07/01/2019
On my first ever order i received a wrong product. Sadly, this made a bad first impression. The costumer service was good but i would expect quicker response and solution to my problem.
3.67
Good

Date of publication
02/01/2019
Date of order
01/11/2018
02/01/2019
Excellent answer to query and response to my order.
5.00
Excellent

Date of publication
02/01/2019
Date of order
04/12/2018
02/01/2019
Fast order turnaround, great customer service enabling me to change contact details after ordering.
5.00
Excellent

Date of publication
01/01/2019
Date of order
04/11/2018
01/01/2019
very good communication
5.00
Excellent

Date of publication
01/01/2019
Date of order
25/11/2018
01/01/2019
Everything fine
5.00
Excellent

Date of publication
25/12/2018
Date of order
06/11/2018
25/12/2018
Some peaces arrived broken and I haven’t recieved the replacers yet. The information I’ve got over e-mail is that you haven’t recieved the replacer pieces in your watehouse yet. I’m awaiting for some news from you.
4.00
Good

Date of publication
24/12/2018
Date of order
11/11/2018
24/12/2018
Great company and excellent communication. I would use Archiproducts again as their problem solving went above duty to the customer even though it was not their problem. Thank you very much.
5.00
Excellent

Date of publication
20/12/2018
Date of order
24/11/2018
20/12/2018
Wish shipping was faster
4.00
Good

Date of publication
19/12/2018
Date of order
02/11/2018
19/12/2018
Poor quality product and terrible customer service. Still waiting for our complaint to be resolved.
1.00
Very Poor

archiproducts.com/en replies: 20/12/2018
Dear Customer, As explained, you received the order on 09.11, and claims must be opened within 3 days from delivery (you wrote us on 07.12). Anyway we opened the claim with the producer and explained them your situation. On 19.12 we sent you the answer of the producer and we asked you which halogen lamp you used. We wait for your feedback. Best regards

Date of publication
15/12/2018
Date of order
18/10/2018
15/12/2018
Satisfied.
5.00
Excellent

Date of publication
14/12/2018
Date of order
26/10/2018
14/12/2018
I purchased designer tables for 1300EU.They were sent damaged tables-all parts are chipped (FEDEX agrees)nand cannot be put together as they are missing parts and a manual. Archiproducts failed to assist in this matter, only to refud me 300 EU and tell me "stop sending emails' while they locate a manual. I don't want discounted tables. I ordered from Italy for quality. I don't recommend.
1.00
Very Poor

Date of publication
14/12/2018
Date of order
11/11/2018
14/12/2018
I received my lastest order in timely manner.
It was for Christmas gift so I am not allow to open the box yet until gift receiver let me know the condition of the good. Thank you so much.
5.00
Excellent

Date of publication
14/12/2018
Date of order
02/11/2018
14/12/2018
Great products, great communications. Nice to deal with
5.00
Excellent

Date of publication
14/12/2018
Date of order
23/11/2018
14/12/2018
it was all ok
4.00
Good

Date of publication
08/12/2018
Date of order
04/09/2018
08/12/2018
Great original articles and professional follow up.
5.00
Excellent

Date of publication
05/12/2018
Date of order
04/11/2018
05/12/2018
Very impressed with the product and how quickly it arrived
5.00
Excellent

Date of publication
04/12/2018
Date of order
21/10/2018
04/12/2018
My table just arrived. The package was wet and destroyed, the table inside did not have any protection.. really disappointed
The delivery arrived with two weeks delay.
I would not recommend.
The customer service was nice and friendly instead.
2.67
Fair

Date of publication
02/12/2018
Date of order
14/10/2018
02/12/2018
We purchased some very nice lights in this shop and had a problem with one of our purchases - quality was nothing like described, and another was damaged during transportation. The day was saved by superb customer service, wchuch helped us on both cases, so five stars for that.
4.00
Good

Date of publication
29/11/2018
Date of order
07/10/2018
29/11/2018
Thanks
5.00
Excellent

Date of publication
22/11/2018
Date of order
29/10/2018
22/11/2018
Fair customer service. Not fast response.Little bit confused how they describe delivery period. Received on time but the packing was terrible. Outside box had crushed damaged and product box inside also had dent damage. Ordered digital clock and wrapped only thin bubble wrap and only 2 tiny bits of cushion beans.... other shop had much better secure packing. complained by email but no response.
2.67
Fair

archiproducts.com/en replies: 23/11/2018
Dear Customer, we are very sorry for the damages on your clock caused during the shipment. Anyway we checked in our system and we did not receive any claim about these damages. When Customers have some problems with the delivery of the order, they should send an e-mail to store-support@archiproducts.com and attach the pictures of the box and of the broken item. We stay at your disposal. BR

Date of publication
19/11/2018
Date of order
14/10/2018
19/11/2018
SERIES IN THE SERVICE AND EXCELLENT DELIVERY TIME
5.00
Excellent

Date of publication
19/11/2018
Date of order
23/10/2018
19/11/2018
Part of product not included. Complaint on-going.
2.67
Fair

Date of publication
19/11/2018
Date of order
12/10/2018
19/11/2018
It was a good experience.
5.00
Excellent

Date of publication
18/11/2018
Date of order
12/10/2018
18/11/2018
Ich bin sehr zufrieden. Es war etwas defekt in einer Lieferung und es wurde anstandslos sofort und schnell ersetzt, danke.
5.00
Excellent

Date of publication
14/11/2018
Date of order
09/07/2018
14/11/2018
Great communication and timely.
5.00
Excellent

Date of publication
07/11/2018
Date of order
26/10/2018
07/11/2018
Delighted with the goods which arrived sooner than expected
5.00
Excellent

Date of publication
05/11/2018
Date of order
11/10/2018
05/11/2018
There were some disagreement about paying, I wanted and chose paying in EU not in HRK.
4.67
Excellent

Date of publication
05/11/2018
Date of order
10/10/2018
05/11/2018
Delivery was within the time specified and the item I ordered is beautiful.
5.00
Excellent

Date of publication
03/11/2018
Date of order
25/09/2018
03/11/2018
The product is good and the price is good and the delivery schedule is correct. Thank the seller.
5.00
Excellent

Date of publication
03/11/2018
Date of order
14/10/2018
03/11/2018
Everything went as expected.
5.00
Excellent

Date of publication
02/11/2018
Date of order
04/10/2018
02/11/2018
some problems with damages but were very helpful and resolved the problem for me quickly.
4.67
Excellent

Date of publication
01/11/2018
Date of order
26/09/2018
01/11/2018
Sideboard arrived all damaged, one piece delivered one day one piece delivered the next day, very inconvenient
No instructions, the sideboard was in hundreds of pieces would never know if anything was missing. As it was damaged we have returned it, do not want it. Was asked on returning item to print labels off myself I do not have a printer had to ask a neighbour. Would not buy again.
,
1.67
Poor

archiproducts.com/en replies: 02/11/2018
Dear Customer, We are very sorry for the unpleasant experience. When products arrive damaged, we offer our Customers 2 solutions: a refund or a replacement. In your case we immediately refunded you when the broken sideboard was picked-up by the courier. We are sorry for the problem you had with the printer, but all labels have a bar code and Customers have to print them when a return is planned.BR

Date of publication
23/10/2018
Date of order
25/09/2018
23/10/2018
Great service and timely delivery
5.00
Excellent

archiproducts.com/en

archiproducts.com/en was certified by Trusted Shops on 01/08/2016.

Contact
Via Loiacono, 20 B
70126 Bari
Italy
Tel: +39 080. 5543553
Fax: +39 080. 9995130
orders@archiproducts.com
archiproducts.com/en
Owner
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Authorized representative
Ferdinando Napoli
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with archiproducts.com/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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