superbalist.comReviews:
25,553 reviews in the last 12 months176,706 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
May 27, 2023
Verified review
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
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Reviews for superbalist.com
Mar 22, 2024
Verified review
You can definitely improve on your inventory accuracy.
You can definitely improve on your accuracy regarding inventory because this was not my first time purchasing an item that was later on out of stock. The fact that I am excitedly waiting for my order for days and then just to be told at the end of it that your item has been canceled is just the death of me...then, still waiting even longer for the refund. Too much frustration when shopping is meant to everything but that!
That said, the customer service agents are always helpful and professional. Keep it up!
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7 days ago
Verified review
Delayed delivery issues
Delivery of products took longer thank expected.The products were to be delivered in the 3rd of April 2024 but were delivered on the 5th of April. From my understanding the delivery address was not appearing for the driver. I understand such things happen at times but it is inconvenient and disappointing.
Based on previous orders tho was an exception as delivery is usually on time.
I received all my products in perfect condition, thank you.
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12 days ago
Verified review
My experience...
I love superbalist and I order quite often however I would be careful when ordering shoes cause their sizes aren't normal, I ordered with the help of their sizing charts and still it was incorrect . I ordered a size 8 shoe and when it arrived it didn't even fit a size 5 foot.
The second issue is when an item is out of stock they do not inform you, they allow you to proceed with payment and then offer you a credit.
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Mar 26, 2024
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Delivery Options
I wanted to change my delivery option from collection to delivery. My order qualified for free delivery, however, when I spoke to your agents I was informed that they are unable to change this as the system does not allow for this. So was a bit of a schlep to collect my order as I have moved.
I selected delivery, went out of the screen and back, and it defaulted back to collection.
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12 days ago
Verified review
I ordered shoes and the order somehow got the size wrong. I picked it up right away and notified them. But it could not be changed and the order had to first be canceled, then a refund given, and then I had to reorder my shoes at the different size.
Not a great user experience.
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5 days ago
Verified review
I ordered a shoe and thr wrong one was delivered. I requested a replacement and the same shoe was sent again. I give up.
Now I have a second return and possibly facing a cost for returning the product.
Also so number to call to speak to a human being!!!!
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9 days ago
Verified review
Delivery takes too long
The wait between ordering and delivery is too long, especially when compared to other online e-commerce platforms.
Furthermore, I did not receive the item I ordered. I did note this in my correspondence, but I have not been contacted as yet.
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12 days ago
Verified review
Two items were cancelled due to inventory issues, but I was not informed of this prior to delivery. I could have changed my order or found a replacement. Yes I got a 20% discount voucher as an apology, but a higher one would have been better.
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9 days ago
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The should changed their courier it's…
The should change their courier it's annoying paying for something and it gets delivered two weeks later. When payment is needed immediately.Also the payment method of Cash payment should be brought back! It's more convenient for everyone
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12 days ago
Verified review
Some items are not true to size, they run small. Especially for bends like Mango and Trendyol.
H&M never has enough sizes. They are always sold out.
Delivery times have increased, deliverY for my latest order food over 6days.
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Mar 28, 2024
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Superbalist used to deliver 2 days after purchase now it takes a week for delivery to take place. The consultants just give the delivery date without an explanation as to why the deliveries are taking so long these days?
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10 days ago
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I wanted to purchase an item at the marked price, but when I went to check out, the price was higher than advertised. This has happened before, and no discount given. I've had to pay more than your advertised price.
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Mar 22, 2024
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Please specify the delivery date from the outset. Give people a chance to cancel if the delivery date does not suit.
Swapping out sizes should be allowed without cumbersome returns and waiting for credit
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Apr 4, 2024
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I did not get the item I ordered. They sent wrong dress and then I returned it and was told the one I want is sold out by that time I really planned on wearing it for Easter service. Was very dissapointed
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7 days ago
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Service is good however image quality leaves a lot to be desired, product description also poor. Then it almost appears af if u are mostly selling end of the line products where size options are limited.
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Mar 27, 2024
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The sizing is a bit off.
Size 12 is too small but size 14 is a bit big. Also Mango keeps sending the wrong sizes. Had to order a 16 in order to receive a 14. Maybe that's the trick when ordering jeans.
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Apr 6, 2024
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Questionable Delivery
Did not call to ask me about the package and its delivery when they were getting lost just gave it to my neighbour. No one even informed me that the package was delivered.
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Mar 22, 2024
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The jumpsuit I ordered did not look identical to the one shown on the app. The white part was not white, instead it is cream and it was dirty. The legs are very wide too.
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Mar 22, 2024
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They sent the wrong size shoes. Surely, you can't send a size if that is not what the person ordered. I ordered a 9 but was sent an 8. They rest of the order was fine.
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Mar 31, 2024
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Cater for ethical brands
At this time you have far too brands that support the Israeli occupation and genocide. There's not much one can shop anymore. Will be deleting the app soon.
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