superbalist.comReviews:
25,690 reviews in the last 12 months177,180 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
May 27, 2023
Verified review
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
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Reviews for superbalist.com
8 days ago
Verified review
Superbalist is excellent in most areas.
LIKE: the range of brands and items, the daily offers, the good prices, the ease of ordering, the quick delivery, the professional system of communication.
DO NOT LIKE: I see the same items on special very often. We need more offers on different items. If I can buy a branded item on the official website at the same price, why should I get it from Superbalist?
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Apr 9, 2024
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Good shopping experience
Shopping was easy, the app was good to browse. Held my basket for 10 minutes while I decided if I needed more. Delivery was also quicker than expected, but I had to reschedule as I was away. My only qualm is that like Takealot, there is such a wasteful amount of packaging. It didn't need to come in 2 separate boxes. Do better for the environment please.
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1 day ago
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Everything from placing the order until it reaches the pic up point everything was perfect. The problem is that you restricted the pic up point and this give many of us challenges because they just too far from us. Can you please allow us with door to door delivery so that we won't stress about the pickup.
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9 days ago
Verified review
I really like the site, it's nice and easy. My order was dispatched and delivered to my door earlier than expected.
However, I was so disappointed to hear that one of the items I ordered was out of stock after making payment. It was the 1st time to experienced such, I hope it won't happen again.
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2 days ago
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The delivery was really quick, your app makes it hard to search products and sizes. Instead of searching and getting a boot and being able to see all the sizes avail in stock you have to search forever for your size. That's just an example. That's what prevents me shopping more with you
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Apr 3, 2024
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Great shopping platform
Superbalist is great overall. Items always arrive and exchanges/refunds are easy. I just wish more budget-friendly brands were included although I acknowledge and appreciate the sale items and regular discounts. Also, clothing for kids is far too pricey.
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Apr 4, 2024
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I love the children's range, love the addition of cotton on and H&M, great for us who live in small towns and don't have access to such stores, love that the children's clothing are child appropriate and don't have children dressing like mini grown-ups
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Mar 29, 2024
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I liked the sale deals but I did not like that the prices go up and down and when its in your cart it is suddenly full price yet advertised with a discount, I think discounts should stay for at least 24 - 48 hours not changing all the time
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Apr 5, 2024
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My order was supposed to be delivered on 27 March, then the date changed to 3 April and then I got a message to say that my order would be delivered on 1 April. This makes it difficult to plan but I was able to arrange delivery on 2 April.
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6 days ago
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Love their customer service. Had to exchange an item that l purchased online and it was so swift. Courier came to drop off new item and fetch the one l needed to exchange.
Great communication from the Superbalist team.
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8 days ago
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Their stuff goes out of stock quickly, and i've had one or two times where something i've ordered has been cancelled after the order has already been confirmed, but in general they're really reliable and cool.
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10 days ago
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Communiction I liked how the…
Communication I liked how the communication was issued to me and how they were updating me regarding to my order until its was delivered and how one of my product was returned and came back again safely .
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Apr 7, 2024
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I love shopping with superbalist and normally am very satisfied with my purchases.
Lately I have been a little less satisfied with the quality of the no name brand shoes...cheaper ones
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Apr 2, 2024
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Timing is important
It would be really appreciated if one could stipulate on which day you would prefer the delivery. Some people work and are not always at home on certain days which can be challenging.
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10 days ago
Verified review
When doing an exchange, why is there no option to drop off and collect? It’s such an inconvenience for me.
For this reason, I will always return and no longer opt for exchange.
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Apr 3, 2024
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Improve on their deliveries. Deliveries takes more than 5 working days now and it’s demotivating to even make a purchase on Superbalist because your item will take time to arrive.
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Mar 29, 2024
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I was not 100% happy about the product i purchased, on the app it seemed exactly what i wanted but when i got it, the color was not exactly what i had been attracted by
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6 days ago
Verified review
You communication and tracking of a order has been great. I also find that a credit issue is without any problems. I enjoy buying from you the few time that I had.
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7 days ago
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I loved the ease of use of the website.
I had a problem with the delivery address and would have liked to be able to contact someone about the delivery / courier.
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7 days ago
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Return
I had a great experience with them. I ordered pumps for my daughter which was too small and was replaced within a few days after I logged a return
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