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WoodWatch
Reviews:

191 reviews in the last 12 months1,079 total reviews  

4.80
Excellent

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Top positive review

Dec 1, 2023
 Verified review
I recently acquired both the green and blue editions of these exceptional wood watches, and they've surpassed all expectations. Crafted with an evident commitment to quality, these timepieces offer a unique blend of sophistication and comfort. The first thing that strikes you is their weight—or rather, the lack thereof. These watches are remarkably light, making them a pleasure to wear for extended periods. The wooden casing not only contributes to this featherlight feel but also exudes a natural, earthy charm. The distinct green and blue clock faces are stunning, adding a vibrant touch to the overall design. They not only stand out elegantly but also complement a wide range of outfits, making them versatile accessories for any occasion. What truly sets these watches apart is their ease of adjustment. Resizing for a perfect fit couldn't be simpler, thanks to the thoughtfully designed mechanisms. This attention to detail ensures a comfortable and snug fit on any wrist size without compromising style or comfort. Whether you opt for the refreshing green or the serene blue, both watches are a testament to superior craftsmanship and attention to detail. They effortlessly combine aesthetics and functionality, making them a must-have addition to any collection. In conclusion, these wood watches are a delightful fusion of style, comfort, and quality craftsmanship. They not only adorn the wrist but elevate the entire ensemble, making a subtle yet powerful statement wherever you go.

Top negative review

Apr 28, 2023
 Verified review
Long story short: Don’t waste your money, time and energy in this disappointing company. Long story long: (I advise you to grab a cup of coffee before you start reading) I got to know them by an Instagram ad and had the terrible idea of purchasing a watch and other small things as a birthday gift. I contacted them through Instagram DM and, couple of days after (I should have known by then), they replied saying that the strap that I wanted for my watch was not available (even though it showed available on the website) so that they would have to make a manual order with another strap. Ok, I said… I also asked how long it would take to arrive: 10 days tops, 1 day with DHL express. I had almost 30 days, what could go wrong? Well, WoodWatch can always go wrong and get worst as I got to know a little too late… I payed the order and, a couple of days after (you see, God is there but we don’t want to open our eyes, I could have cancelled the order…) I received an email stating that my order was on hold given that one element of my order was not available… they had one job… So I contacted them asap since I didn’t want to risk that my order was coming late. This time through WhatsApp: no answer. I came back to Instagram, no answer. Email: no answer. I called and a gentile machine told me to contact them through they’re regular channels. There’s a joke… A couple of days after they came back to me through WhatsApp with no idea of what I have agreed over Instagram. I had to repeat myself all over and asked them to send it by DHL not to risk it anymore. Guess what? Not only they didn’t send it with DHL, but having more than 10 days the gift came after the birthday… It gets better!!! The f*cking watch came broken!!! I wish that I could as least say objectively that the quality of their products is good, but there you go. Mad as hell, I wrote to them to ask for my money back and they said that they could do it but I had to return the product. Absolutely no care for all the time and energy that I have wasted already, nor would they cover the customs that I had payed as a compensation even when I had to return it!!! I mean, they are selling watches they shouldn’t be wasting other people’s’ time… All in all: I’ll keep the broken watch because I decided to use the remaining time and energy that I have in giving this detailed review about the company. Not in having to file DHL forms, fight for my customs money with local authorities and wait God knows how long to get the money back. Dear WoodWatch, Your pathetic communication skills, regrettable customer care, non-existing customer recovery and shitty quality have given me more headaches in the last two months that the dictatorship in Venezuela gave me whilst I lived there. So yes, by comparing WoodWatch with Chávez, I rest my case. And have a nice day if you reached the end of my catharsis :) (This doesn’t apply to WoodWatch employees reading reviews, unless you also hate your company and are thinking of suing them any time soon. In that case, have a nice day you too).
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Reviews for WoodWatch

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Apr 28, 2023
 Verified review

The worst purchase of my life.

Long story short: Don’t waste your money, time and energy in this disappointing company. Long story long: (I advise you to grab a cup of coffee before you start reading) I got to know them by an Instagram ad and had the terrible idea of purchasing a watch and other small things as a birthday gift. I contacted them through Instagram DM and, couple of days after (I should have known by then), they replied saying that the strap that I wanted for my watch was not available (even though it showed available on the website) so that they would have to make a manual order with another strap. Ok, I said… I also asked how long it would take to arrive: 10 days tops, 1 day with DHL express. I had almost 30 days, what could go wrong? Well, WoodWatch can always go wrong and get worst as I got to know a little too late… I payed the order and, a couple of days after (you see, God is there but we don’t want to open our eyes, I could have cancelled the order…) I received an email stating that my order was on hold given that one element of my order was not available… they had one job… So I contacted them asap since I didn’t want to risk that my order was coming late. This time through WhatsApp: no answer. I came back to Instagram, no answer. Email: no answer. I called and a gentile machine told me to contact them through they’re regular channels. There’s a joke… A couple of days after they came back to me through WhatsApp with no idea of what I have agreed over Instagram. I had to repeat myself all over and asked them to send it by DHL not to risk it anymore. Guess what? Not only they didn’t send it with DHL, but having more than 10 days the gift came after the birthday… It gets better!!! The f*cking watch came broken!!! I wish that I could as least say objectively that the quality of their products is good, but there you go. Mad as hell, I wrote to them to ask for my money back and they said that they could do it but I had to return the product. Absolutely no care for all the time and energy that I have wasted already, nor would they cover the customs that I had payed as a compensation even when I had to return it!!! I mean, they are selling watches they shouldn’t be wasting other people’s’ time… All in all: I’ll keep the broken watch because I decided to use the remaining time and energy that I have in giving this detailed review about the company. Not in having to file DHL forms, fight for my customs money with local authorities and wait God knows how long to get the money back. Dear WoodWatch, Your pathetic communication skills, regrettable customer care, non-existing customer recovery and shitty quality have given me more headaches in the last two months that the dictatorship in Venezuela gave me whilst I lived there. So yes, by comparing WoodWatch with Chávez, I rest my case. And have a nice day if you reached the end of my catharsis :) (This doesn’t apply to WoodWatch employees reading reviews, unless you also hate your company and are thinking of suing them any time soon. In that case, have a nice day you too).
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Answer by WoodWatch
May 2, 2023
Dear Ramón, thank you for your extensive review and feedback. We are sorry to hear that you have had a bad experience with our company. When I look through your case I indeed see that a lot of things have gone wrong/were not handled correctly, my apologies about that. I'm also sorry to hear that after everything that happened, the watch arrived defective, that is not something that is up to our standards. As explained to you before, it won't be possible to return your purchase amount if the watch is not returned to us before. Furthermore, we can't refund the customs costs, as we do not receive these costs and these are paid to your local customs office. When a watch is returned you can also contact the customs office about these costs. I understand that you have lost your trust in our company, but ofcourse we can still send you a free return label so you can return your item to us, once we have the proof of your shipment we can process the refund immediately. We can also send you extra parts so you can repair your watch or bring it to a watchmaker. Again, my apologies for all the inconvenience this has caused to you and I hope you have a nice day. - Nynke
Jun 12, 2023
 Verified review
Servizio clienti inesistente, irraggiungibile. Sono da quasi un mese in attesa di un rimborso per un articolo errato inviato.
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Nov 22, 2023
 Verified review
Hour hand is not stable when ever I move my hand it move as well.
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