Original Murano Glass s.n.c. OMG

Reviews:

Glasses you received are very different from the website colors. For instance, I received a black glass while the pictures and description do not mention it and colors are bright on website. Regular exchange before the order to make sure such issue do not happen. First after sales contact (Gianluca) confirmed there is an issue and they will ship the righ glass asap. More than a month after and despite my mails, no feedback or shipment.

Giulia who has answered my call was very nice and did a great job, they should update their website especially availability and pictures since I had a problem with it, the way they answered may e-mail was not good enough.

Ordered a bracelet online for my sister. What arrived was even prettier than it looked on screen. Presented in a smart box and sent quickly. I am very happy with the purchase. Thank you.

They answer shortly but in time

My one complaint is 1 The length of time between ordering and shipping. I placed my order near the end of November for an item which said it was in stock and ready to ship. I made an inquiry on the 10th of December and received a reply that the order was ready to ship and would be going out within the next couple of days. They guaranteed arrival prior to Christmas. I did not receive any shipping confirmation that week so I inquired again And was informed on the 19th that it would be shipped that day. The next day I received an email from DHL that The package was in route and the estimated delivery date would be December 27th. I was annoyed that The package obviously sat for one week after it was ready to be shipped before it actually was. The delay caused me to have to Source a replacement Christmas gift for the recipients. I did speak to DHL locally after the package had arrived in the US And convince them to expedite the package For delivery on the 24th of December.

Really pleased with the item. However not happy having to pay tax before it would be delivered. This wasn't mentioned when ordering.

Beautiful pieces in stunning colors. My wife didn’t agree with all of my selections, and the return process isn’t that easy from the YSA ( shipping and uncertainty about getting thru customs),

The necklace I bought is beautiful. However, the package was sent in a simple bubble envelope. The box was obviously crushed, it is torn on one side. I suggest that the packages be reinforced.

I was so thrilled with free shipping and how rapidly I received my order

Very efficient and fast delivery