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Dec 13, 2023
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I was a little worried when I placed the order that I was being silly ordering a hand crafted glass product from Italy and expecting it to arrive in Australia intact. I was overjoyed at how easy the order process was, a little trepidatious as I watched the almost daily briefs from the shipping company on where my package was in the world on it's way to me, then a smartly dressed and very polite courier some 2.5 weeks after ordering hand delivers my pristine package to my door! I live in a small town in a remote part of Tasmania, to say that having anything arrive quickly, and without damage here is almost miraculous. The product is absolutely beautiful ( gift wrapped and under the tree for it's recipient on the 25th).
So thank you! I will be shopping with you again in the future!
Les produits sont de qualité mais le site internet est très mauvais. Les caractéristiques de taille d'un produit sont différentes au sein du même page, pas facile de commander. Sans compter que le site propose à la vente des produits "en stock" qui ne le sont pas en réalité, très mauvaise gestion qui oblige à l'annulation de commande. Dommage que le site soit aussi déplorable car cela ne donne pas envie de revenir.
Great quality, tracking was super. Item arrived and gift box was crushed beyond repair! Need to ship in mote than packing envelope! While item was not damaged, I was unable to use gift box and needed to find another.
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Jul 11, 2024
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Ordered and paid for an item and I received a different item. Moreover, they were unwilling to send me the correct piece, return my money and facilitate the return of the incorrect item they sent. or
Even though to this day they claim the item and color I ordered is in stock, they sent the item I purchased in a different and not acceptable color. They fully knew the color I wanted and ordered, and they sent me a different color which they previously wanted to do in lieu of the color I ordered.
They won't correct the issue necessitating a credit card dispute. This issue gives one the impression of a bait and switch type matter. By sending me the wrong item, they created a secondary issue of returning the fragile and incorrect item.
Most reputable companies would send a return label, preferably ensured, in order to help facilitate correcting their error; however, they did not do this either, and, in fact, did not respond to me further.
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Answer by Original Murano Glass s.n.c. OMG
Jul 31, 2024
Dear customer, as of agreements with our terms of sale, the glass colors could be a little different from the pictures, and video screen.
You have 14 days to return the items and get a full refund.
Dec 13, 2023
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Excellent product and very prompt delivery.
Although it advertised free international delivery, it charged AUD$50 with no adequate explanation for this discrepancy. Previous purchases did involve free international delivery as promised.
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Jan 30, 2024
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nice bowl, handmade but not handmade perfect. the after made added handhold is made from aprebtice. But the bowl is although really nice and I am comfortable with 90 % perfection
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Dec 14, 2023
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Love the product, however, promotion specified free world wide travel but for some reason this did not include Australia. Postage was nearly inhibitive to making the purchase.
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Dec 21, 2023
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Love the murano elephant, wish it were slightly larger.
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Dec 29, 2023
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I choose an other one but a problem in fabrication.
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Dec 13, 2023
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Adorable little elephant.
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Apr 13, 2024
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The style and colour
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May 15, 2024
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Quick delivery
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May 15, 2024
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Feb 17, 2024
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Jan 30, 2024
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Jan 30, 2024
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Dec 29, 2023
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Dec 13, 2023
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Nov 25, 2023
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Nov 5, 2023
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Nov 23, 2023
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Glasses are very different in reality
Glasses you received are very different from the website colors. For instance, I received a black glass while the pictures and description do not mention it and colors are bright on website. Regular exchange before the order to make sure such issue do not happen. First after sales contact (Gianluca) confirmed there is an issue and they will ship the righ glass asap. More than a month after and despite my mails, no feedback or shipment.