Original Murano Glass s.n.c. OMGReviews:
337 reviews in the last 12 months1,879 total reviews
Excellent
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Top positive review
Sep 1, 2023
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Super ware habe nicht das letzte mal hier gekauft traumhaftes objeckt wie beschrieben in wirklichkeit noch viel besser als auf den fotos bin mehr als zufrieden .Sehr sehr schneller versand
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Top negative review
Oct 13, 2023
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The artistry is impressive, though my black ball was missing a lot of the coloured spots shown in the piece online. The ornament was also missing the gold string shown for hanging. The shipper DHL had the box opened and reopened, taped and re-taped—the thin box arrived crushed in a plastic bag. It was truly a miracle the glass was in one piece. The seller was informed and photos were sent. OMG told me they would file a case with DHL, but there was no offer of any return to me on the shipping I paid.
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Reviews for Original Murano Glass s.n.c. OMG
6 days ago
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The style and colour
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Mar 5, 2024
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Poor and unresponsive customer service.
Company shipped me item that was other than as indicated on its website. In order to return the item, OMG expects me to incur the shipping cost along with the customs duty that I paid. All told, it will cost me about $150 to return an item I paid $350 for. This is unfair!!! The mistake was theirs- they should cover the cost to return the item.
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Feb 17, 2024
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Feb 17, 2024
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Item purchased is not remotely similar to the one pictured on the site. Colors are not even close to what was advertised.
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Answer by Original Murano Glass s.n.c. OMG
Feb 19, 2024
We are sorry about this, please send us pictures of what you have received by email, so we can verified. Thanks
Jan 30, 2024
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Jan 30, 2024
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nice bowl, handmade but not handmade perfect. the after made added handhold is made from aprebtice. But the bowl is although really nice and I am comfortable with 90 % perfection
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Jan 30, 2024
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Dec 29, 2023
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Dec 29, 2023
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I choose an other one but a problem in fabrication.
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Dec 26, 2023
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Ho ordinato due palline con incisione. L'incisione è stata fatta male, ma nessuno del Servizio Clienti si è premurato, prima di procedere, di avvisare che il lavoro non sarebbe stato svolto aregola d'arte. Una volta ricevuta la consegna, ho dovuto contattare io il servizio clienti per chiedere spiegazioni, e la risposta è stata sbrigativa ed insoddisfacente.
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Answer by Original Murano Glass s.n.c. OMG
Dec 28, 2023
Ci dispiace leggere la sua recensione a 1 stella, in quanto le è stato spiegato al telefono, non in modo sbrigativo, che l'incisione viene eseguita a mano sulla superficie fine delle pallina soffiata, e su alcuni colori del vetro l'incisione si vede leggera. Considerato che ha acquistato due palline con messaggio personalizzato nel pacco, incisione personalizzata su entrambe le palline, la spedizione inclusa, e con offerta in sconto di blackfriday tutto a 85€, non riteniamo corretta la recensione a 1 stella. Le ricordiamo che ha sempre diritto di recesso per ricevere il rimborso del suo acquisto.
Dec 21, 2023
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Love the murano elephant, wish it were slightly larger.
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Dec 14, 2023
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Love the product, however, promotion specified free world wide travel but for some reason this did not include Australia. Postage was nearly inhibitive to making the purchase.
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Dec 13, 2023
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Excellent product and very prompt delivery.
Although it advertised free international delivery, it charged AUD$50 with no adequate explanation for this discrepancy. Previous purchases did involve free international delivery as promised.
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Dec 13, 2023
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Adorable little elephant.
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Dec 13, 2023
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Nov 25, 2023
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Nov 23, 2023
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Glasses are very different in reality
Glasses you received are very different from the website colors. For instance, I received a black glass while the pictures and description do not mention it and colors are bright on website. Regular exchange before the order to make sure such issue do not happen. First after sales contact (Gianluca) confirmed there is an issue and they will ship the righ glass asap. More than a month after and despite my mails, no feedback or shipment.
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Nov 5, 2023
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Sep 28, 2023
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Giulia who has answered my call was very nice and did a great job, they should update their website especially availability and pictures since I had a problem with it, the way they answered may e-mail was not good enough.
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Sep 10, 2023
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