Delivery of my printer (order NNSBTBRWB, 9 October) was promised within 3-5 days. Left a message after 6 days and was informed that your suppliers delivered a used demo model! Because Maria was efficient and helpful, I have raised this rating from 0 to 3. All companies, not just yours, bend the truth when forecasting delivery. But supplying a demo model is both an abuse of trust and contract.